Dunadan Posted February 14, 2016 Share Posted February 14, 2016 Hello everybody. I am Dunadan and I am new in the forum but I've read you a lot. Last week I bought an awesome Corsair 780T and yesterday started to put the pieces from my old case to this one. But I have a problem: fans connected to 3 pins of the front panel don't work. Reading this and other forums I discovered that the MOLEX connector gives power to the leds and SATA connector gives power to the Fan Speed Controller and the fans. I connected the fans which come with the case and 2x Corsair SP120 that I bought. No one works. If I connect them directly to my motherboard they work so it's not problem of the fans. I think the problem can be in the SATA connector or in the panel because the led of the Fan Speed Controller is OFF while the others (USB 2.0, USB 3.0, Mic, Headphones and Start/Stop) are ON. I really don't know what to do after I spent 200€ in this case and I was so happy to be a owner of a 780T. Is there any solution without having to use exchange or RMA? Thank you all. Link to comment Share on other sites More sharing options...
Toasted Posted February 14, 2016 Share Posted February 14, 2016 The connectors for the LED lighting (Molex) and the fan controller (SATA) are separate. I would connect both of them and see whether that resolves your issue. Link to comment Share on other sites More sharing options...
Dunadan Posted February 14, 2016 Author Share Posted February 14, 2016 The connectors for the LED lighting (Molex) and the fan controller (SATA) are separate. I would connect both of them and see whether that resolves your issue. Hi Toasted. I did. I connected them at the same time and separately too to check but Fan Speed Controller and fans don't work. Lightining works except the led of Fan Speed Controller which is OFF. Link to comment Share on other sites More sharing options...
Toasted Posted February 15, 2016 Share Posted February 15, 2016 Request an RMA to replace the front I/O panel. Make sure you upload a picture of the invoice to the ticket as proof of purchase. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
Dunadan Posted February 15, 2016 Author Share Posted February 15, 2016 Request an RMA to replace the front I/O panel. Make sure you upload a picture of the invoice to the ticket as proof of purchase. https://corsair.secure.force.com/ Thank you Toasted. I contacted the shop where I bought it and they asked me to send them the case and they take care of exchange it por repair it. Link to comment Share on other sites More sharing options...
Toasted Posted February 16, 2016 Share Posted February 16, 2016 You may want to ask the store how long it will take to repair the front I/O panel if they are going to to it. Requesting an RMA for a replacement front I/O panel via Corsair may be a lot faster than going through the store as they may contact their local distributor for a replacement rather than Corsair directly. Corsair provides instructions for removing the front I/O panel in their installation guide. http://www.corsair.com/~/media/Corsair/download-files/manuals/cases/780T_InstallGuide.pdf Link to comment Share on other sites More sharing options...
Dunadan Posted February 16, 2016 Author Share Posted February 16, 2016 You may want to ask the store how long it will take to repair the front I/O panel if they are going to to it. Requesting an RMA for a replacement front I/O panel via Corsair may be a lot faster than going through the store as they may contact their local distributor for a replacement rather than Corsair directly. Corsair provides instructions for removing the front I/O panel in their installation guide. http://www.corsair.com/~/media/Corsair/download-files/manuals/cases/780T_InstallGuide.pdf I can see in the guide how to remove the I/O panel and how to unscrew but I don't know, in case of, replace the wires/cables to the electronic board (I don't know if it's complicated or not). That's why I think it's better to send it to the shop and let them do the work. Or can I open a ticket in corsair and send them the case to be repaired? EDIT: Well, I decided to open a ticket in corsair too. If they send the complete I/O panel it will be very easy to replace. Link to comment Share on other sites More sharing options...
Toasted Posted February 17, 2016 Share Posted February 17, 2016 The replacement front I/O panel will be whole. This means everything from wires, PCB, to the mounting plate etc. It should not come in separate pieces. Link to comment Share on other sites More sharing options...
Dunadan Posted February 17, 2016 Author Share Posted February 17, 2016 The replacement front I/O panel will be whole. This means everything from wires, PCB, to the mounting plate etc. It should not come in separate pieces. Thank you =) Do you know how long, aprox. does Corsair take to answer a ticket? Just to make me an idea. Link to comment Share on other sites More sharing options...
Toasted Posted February 18, 2016 Share Posted February 18, 2016 Make sure you upload a picture of your invoice as proof of purchase in the ticket. It should normally take 2-3 business days to reply. Link to comment Share on other sites More sharing options...
Dunadan Posted February 27, 2016 Author Share Posted February 27, 2016 Make sure you upload a picture of your invoice as proof of purchase in the ticket. It should normally take 2-3 business days to reply. Hello, I did and they sent me the piece. I installed it this morning and now it works. Thank you Toasted. And many thansk to Corsair too. Link to comment Share on other sites More sharing options...
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