Corsair Link GUI Crashing Randomly

GO302LX · June 19, 2015

I am running a Hydro H100i GTX with Windows 7 Ultimate 64bit OS {Rig was completed in March of this year, Reinstalls of C-Link exceed 6 times to date}.

After hours of reading the most current comments/suggestions I could find in multiple Corsair forum topics, concerning the problems involved with C-Link monitoring software. I am curious as to how stable this sofware is, outside a "controlled" enviroment?

After installation of C-Link, I get about 3 to 4 successful boot ups of my system before the GUI crashes (mostly when trying to access it after system has loaded). When this scenario happens two problems accure. #1 I am unable to use GUI until a complete uninstall/reinstall of program and drivers. #2 Once windows requires to end crashed program, the cooler fans run "Wide-Open" with absolutely no control, complete system shutdown is required to kill fan speed. If C-Link is not disable/deleted from task scheduler before next reboot, the 2 scenarios are repeated.

C-Link software I am working with is: CorsairLink_Installer_RC_v3.1.5570_signed.exe (I believe this is the most current software as of June 2015?)

The "Default" installation criteria of this device & Software on my system:

Program Directory is C:\Program Files(x86)\Corsair

Device Manager entry shows Corsair Hydro Series 7289 USB Device under Universal Serial Bus Controllers with hardware id:

USB\VID_1B1C&PID_0C03&REV_0100

USB\VID_1B1C&PID_0C03

I have read that C-Link function requires proper windows recognition of hardware? If so, how do you force any version of Windows to recognize hardware differently, with reliable success?

Windows "Programs and Features" show 3 entries, Corsair Hydro Series 7289 USB Device (Driver Removal), Corsair Link, and Corsair USB Dongle (Driver Removal).

Note: No other Corsair entries exist in Device manager for this product. Or should there be?

Not sure why USB Dongle is not showing in Device Manager?

I did notice drivers SiLib.sys and SiUSBXp.sys are not digitally signed.

The entry in "Task Scheduler", when viewing properties (General/Tab), shows task is configured by default, for Windows Vista, Windows Server 2008. Not Windows 7, Windows Server 2008 R2?

In reading, some have said they tweaked the .xml file created when generating a profile(A.K.A. saving), evidently certain entries were generating errors in

.net framework, e.g.stackoverflow errors.

The profile .xml file that is generated on my system is unlike any .xml file I have seen and I doubt having the possibility to "Tweak". please see a small portion of actual content of file.

Contents of .xml file generated in profile directory:

m9T$ugU=P>Q&O%ZT<rP`L^^b);S-p)4)'+ZB=C)dP6"8%k,p>>,f`KS&$m?d5=;(0@.>F<Z7_pY

gMeWT-71@.\JE#8o`8iV#Z&IXiHY"[O4Wi`IiRFB='p]7dI\MN2m_3)lX"KJhrpc&*[b^"ipg\?

;=X!t4LsklKNJbAhIWQ3'1Ip7Dq%0&`uj3(hs`[rJ&hNdrUE%Q5)"?uI!C./J$#&sVDC)eFnM.e

*rOi&(/Ms!EB61Aa$]V]m:"MVe<<Q8Z9Qhi)io;8rUA'>E2l-8Z$r<>B;I0?aBVt^IqWn[9qS.I

fgq01AZo`RDb]92q1k^/buE$]Dl2]AB.)`UGZ*C_C8$Tie!V6us.#(3nbr+TK2+15^/)FkdjLZ@

4h*2Bn+m<m^OtjYiqa(d08f''\A!pZoJ)Tg+to:TJr@9h<gD!gnjQP:TC8$hoY^,F'D!_SK;f?-

73Od_N:1YDr1e)tO/(Ch:*90*i=B(c$U%bZ09m%#;'5*'qG5KOp6L'u_fr#,9PI0sbe-@.a@i@k

?:#q3iZpiF`sO+tL-=!?HoM"*2U.tIm[([_ot2c%YL=AFOT,f?<5\!(EH;d1U$V.2QWGQpnN]lV

]iCi3#@1$DnLR>JQ<ep6m:&?\l[u1JctP\@=%*!Na_$mG8bj6De;"C+SYFiF%okN4P9c@B&&'po

3k:c[RBBLmYA1*Ipk&oa0>FPg@p2*q08g#_5[?:JeX;#g]=8fnc0AY6<LC3f4\Ba/(9NLp]R=Bk

3N]b+(!q,F2`&@]p'9b<VY+\e?!lp>qsR<rT<;7Mk(!93&Sh7WU&A>m8qMM*eGh]OB)24l?\dbE

/8D6OYZ1Y5Rbb'*T1X[4HD&!hVj8jWONn)P5Q'bH`S'T.=FfZl4?!If2!`1A8UZ>HVpd'bJqTVu

'aN/c(uka_6r:k>?J.?O]SiqOQ0Ven+"OP4X77e>EVL97Xe5/CWb>/mL,(aBj7t:O$2Kc8/C0C;

OTtKEG"B;qJ+kQMVU:1Ar7]ZNhL)lmbqD+DB-X=bRd'*K`i*MBkP$%b26XYI6@>>mgQ,\@;h+b4

)VjSLdckS2NNU+mr=o37a0RSqqkqWHhd,**h5^?+1JVh"_d6XYXnaok9n3"Krnbbp;kq,*o(u4t

IJWT,MLRG>r&3#VV"t^EPWuY^TBO2M.K;Z:c2G'bM]VOao5B@U-eZ_n,+K:j9J^:"?/B=eF:ugA

6#JhA1VjqNVt0uu>^Kku3kWdf^WVcj4m_g4&`hRh"+TuCa-NMGY"<8ba;$V)`q_S5brU^$>S@R*

82_@BB+t6HP8PO`N""7O`tPAh1T'6N39asDbcKU_:'kLu#eXZ6kI?FTe//eWe6o)^&r^oFbh*Fu

S.^c]K$d>F)=,,o&r]nDYtflggVJ98";@&.]TZ`245>-kF5u5'&W@UfiB(U5Qn]Ym0AOr+11NJ'

;tcg1\R_8t+uAA6\g85d9@h3=1>fXi.-?\8ZA]2WN*FV%c6_de)S**qd]$m!(D`g1D</]g@-!Ve

i..cJ[=L%+_bRLg$f[ic]FsVkr'MjZN"P$/4Z6e=ZK_22+5X$F#qT>A#G!+K@)XO$qK>D!YU;4a

bGMTsSot^l2\lS/,arW[ap7V$ijR;dkCYc<DG>&`YpXNG+?p;sibP0sp=P<m3R:0#f+!*-24jW<

8!C&VgJ00k(7K0Obe'>Tk1_<7NbMWQeK9u+Bt-B0FuCFWY:!i@7*p1'5Ptm:j1CH$^kPVrKXlkc

%uVt!^W,h%il@DoT9?uWm.HOXhu6>YYLmN?*SYu*ô>q;\UQYPJQP[1@p<GLP5iBI57"j,@/]

d6r"F]iJApdG33Q'c0RqG84o472+!qX]f_lj;6*6X^&:89Z6`>;8$4M,l'2g]j,?Kq,0Yp>\dk1

gom&[NBE!?ol@1^YDHVN(VB=Mo*5*lM&t2jlAKE0&iJ+&VR.m>AMK]Wrg`,i&Dhm-8u1`i0JiAu

b3QeAEiVZdq**FT/K3bOH&)"'iGJVpmP8's/2-J$(CG^7g#jn@UZNrVLTHcYEeC.n!U8d:N6>5[

Any feedback will be appreciated.

red-ray · June 19, 2015

I found CL so unreliable that I stopped using it and implemented my own CL control software. I do not have either a H100iGTX or H80iGT, but from reading others posts I get the impression there are more issues with these than the H110iGT, H100i and H80i.

If the driver .CAT file is digitally signed then the .SYS files don't need to be. Given that on Windows x64 drivers cannot be loaded unless they are digitally signed the .CAT file must be signed.

I assume the .XML file is encrypted and I feel it should not be. I also noticed similar in HKEY_CURRENT_USER\Software\Corsair\CorsairLINK.

Corsair Dustin · June 19, 2015

Are you running any of ASUS's software, like AI Suite?

red-ray · June 19, 2015

Are you running any of ASUS's software, like AI Suite?

Yet again I am going to ask what is the URL that specifies which programs can be safely used at the same time as CL and which ones cause issues.

I am 99% sure you will fail to provide this information, but maybe one day Corsair will.

Maybe Corsair could use the information in http://forum.corsair.com/forums/showthread.php?t=141037 to get started on providing this. At the moment I suspect it's almost impossible for many users to know what should work and what will cause issues.

GO302LX · June 19, 2015

Corsair Dustin,

I have not installed any Asus software, other than required drivers for onboard sound card and chipset.

Killville · June 20, 2015

I had a strange problem a few days ago, after a bootable Windows 7 usb 7289 driver was not recognized... I uninstalled everything that has to do with Corsair Link, but after EVERY new facility, to reboot the syteme to recognize the usb driver 7289, I got a BSOD, then send me a windows error message for a non-digitally signed driver, impossible to reinstall corsair link, I went crazy... after several attempts, still nothing after every start I always had a BSOD... Finally after an uninstall in safe mode and an installation in safe mode, the driver 7289 was finally recognized...

red-ray · June 20, 2015

What is the crash analysis when look at the dump file that is in C:\Windows\Minidump? You need to use WINDBG (https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396) and set the symbol path as srv*C:\Windows\symbols*http://msdl.microsoft.com/download/symbols

Killville · June 20, 2015

What is the crash analysis when look at the dump file that is in C:\Windows\Minidump? You need to use WINDBG (https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396) and set the symbol path as srv*C:\Windows\symbols*http://msdl.microsoft.com/download/symbols

SYSTEM_SERVICE_EXEPTION

Win32k.sys

Ntoskrnl.exe

But now work fine for the time being.

Killville · June 20, 2015

analyse-v said Win32k.sys, Ntoskrnl.exe but no reference to 7289 usb drivers, Yet the problem was related with Corsair link. Windows 7 did not want to recognize this driver installation, error message for a non-digitally signed driver. I even tried with the following command to disable the driver signature verification function bcdedit /set nointegritychecks ON but without success. I managed to reinstall only in safe mode

red-ray · June 20, 2015

It should have offered to do !analyze -v, you need to do this. The output from doing this will tell you the actual cause

analyse-v said Win32k.sys, Ntoskrnl.exe but no reference to 7289 usb drivers, Yet the problem was related with Corsair link. Windows 7 did not want to recognize this driver installation, error message for a non-digitally signed driver. I even tried with the following command to disable the driver signature verification function bcdedit /set nointegritychecks ON but without success. I managed to reinstall only in safe mode

You needed to do an F8 boot and disable Driver Signature Verification.

Unless you post the exact text from WINDBG I cannot comment.

I have uploaded screen shots of results? Not sure if WINDBG is set up correctly?

Yes, it all looks OK, but post the WINDBG text rather than the screen shots (Edit->Copy Window Text to Clipboard).

The issue is caused by C:\Windows\System32\drivers\afwvcore.sys. Look at the properties to see what it is and where it comes from. Same for klwfp.sys.

Looking at https://www.google.co.uk/?gws_rd=ssl#q=klwfp.sys+bsod I see you have Kaspersky. I have seen several BSOD crash dumps that were caused by old releases of it.

red-ray · June 20, 2015

Thank you. The text is far easier to read and I can copy/paste as I need to. When I read your initial post I did not realise you were getting BSODs. I would have put BSOD in it.

What version of Kaspersky do you have? Is there a later release, if so update to it and see if the issue goes away. If not uninstall Kaspersky and see if that resolves things.

I have just found https://www.google.co.uk/?gws_rd=ssl#q=afwcore.sys+bullguard so you have two anti-virus packages installed :eek:. Using more then one is asking for trouble :[pouts: I recommend only using one :cool:

I suspect your issue is nothing to do with Corsair/CL. Every few months I get an email saying my SIV utility causes a BSOD and many of these too are actually caused by Kaspersky.

GO302LX · June 20, 2015

I do not get a BSOD. I responded thinking you were referencing my situation. I then realized you were responding to member killville. Sorry for the confusion.

GO302LX · June 20, 2015

C-Link dead once again. I am posting the 4 events that take place when GUI crashes:

----------------------------------------------------

Log Name: Application

Source: Application Error

Date: 6/20/2015 2:37:05 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: SCREAMER

Description:

Faulting application name: CorsairLink.exe, version: 3.1.5570.29367, time stamp: 0x551ddc6f

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18847, time stamp: 0x554d7bd0

Exception code: 0xe0434352

Fault offset: 0x0000c42d

Faulting process id: 0x7a8

Faulting application start time: 0x01d0ab880951b5d4

Faulting application path: C:\Program Files (x86)\Corsair\Corsair Link\CorsairLink.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 58c7e921-177b-11e5-a702-0862662ccebc

Event Xml:

<Channel>Application</Channel>

<Computer>SCREAMER</Computer>

</System>

<Data>CorsairLink.exe</Data>

<Data>KERNELBASE.dll</Data>

<Data>C:\Program Files (x86)\Corsair\Corsair Link\CorsairLink.exe</Data>

<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

<Data>58c7e921-177b-11e5-a702-0862662ccebc</Data>

</EventData>

</Event>

-------------------------------------------------------------------------------

Log Name: Application

Source: Corsair Link

Date: 6/20/2015 2:37:05 PM

Event ID: 0

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: SCREAMER

Description:

System.OverflowException: Value was either too large or too small for an unsigned byte.

at System.Convert.ToByte(String value, Int32 fromBase)

at CorsairLink.PlugIns.CCVI.CovertDecToByte(Decimal dec)

at CorsairLink.PlugIns.CCVI.UpdateLed(Device led, Boolean frontEndUpdate)

at CorsairLink.DeviceHandler.UpdateDevices(Interval interval, List`1 devices)

Event Xml:

<Channel>Application</Channel>

<Computer>SCREAMER</Computer>

</System>

<Data>System.OverflowException: Value was either too large or too small for an unsigned byte.

at System.Convert.ToByte(String value, Int32 fromBase)

at CorsairLink.PlugIns.CCVI.CovertDecToByte(Decimal dec)

at CorsairLink.PlugIns.CCVI.UpdateLed(Device led, Boolean frontEndUpdate)

at CorsairLink.DeviceHandler.UpdateDevices(Interval interval, List`1 devices)</Data>

</EventData>

</Event>

-------------------------------------------------------------------------------

Log Name: Application

Source: .NET Runtime

Date: 6/20/2015 2:37:04 PM

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: SCREAMER

Description:

Application: CorsairLink.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.OverflowException

Stack:

Server stack trace:

at System.Convert.ToByte(String value, Int32 fromBase)

at CorsairLink.PlugIns.CCVI.CovertDecToByte(Decimal dec)

at CorsairLink.PlugIns.CCVI.UpdateLed(Device led, Boolean frontEndUpdate)

at CorsairLink.DeviceHandler.PluginFrontendEvent(EventArgs e)

at CorsairLink.PlugInHandler.plugin_FrontendEvent(EventArgs e)

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)

at CorsairLink.PlugInHandler.plugin_FrontendEvent(EventArgs)

at CorsairLink.FrontendPlugIn.RaiseFrontendEvent(EventArgs)

at CorsairLink.Ui.Legacy.OnUpdate(CorsairLink.Model)

at CorsairLink.Ui.Message.DoUpdate(CorsairLink.Model)

at CorsairLink.Ui.Message.read_data(System.IO.MemoryMappedFiles.MemoryMappedViewStream)

at CorsairLink.Ui.Message.read_message_thread(Boolean, Int32)

at CorsairLink.Ui.MessageServer.<.ctor>b__2()

at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()

Event Xml:

<Channel>Application</Channel>

<Computer>SCREAMER</Computer>

</System>

<Data>Application: CorsairLink.exe