markob53 Posted October 29, 2014 Share Posted October 29, 2014 Hi Everyone, Had a google and couldn't see this issue anywhere else really, just bought the K70 RGB and M65 RGB, downloaded software, updated firmware and when i've rebooted multiple times and the bios splash screen just sits there for minutes before it decides to boot into Windows. Any ideas? Thanks. Link to comment Share on other sites More sharing options...
markob53 Posted October 29, 2014 Author Share Posted October 29, 2014 Ok i worked out it was to do with the a 'Unknown USB Device' error in the device manager, i disabled it and now it boots up fine. Doesn't seem to be any fix for the 'Unknown USB Device' error though? Link to comment Share on other sites More sharing options...
Glen_Accounting Posted October 29, 2014 Share Posted October 29, 2014 Ok i worked out it was to do with the a 'Unknown USB Device' error in the device manager, i disabled it and now it boots up fine. Doesn't seem to be any fix for the 'Unknown USB Device' error though? I've had the exact same problem. Waiting to find out how to fix. Might just return it though :( Link to comment Share on other sites More sharing options...
markob53 Posted October 29, 2014 Author Share Posted October 29, 2014 I've had the exact same problem. Waiting to find out how to fix. Might just return it though :( I noticed i only get the error when both the usb headers are plugged in, If you have a USB 3.0 socket you only need to plug one of the headers in (the one with the keyboard on it) since doing that i don't get the error in device manager anymore. Link to comment Share on other sites More sharing options...
Glen_Accounting Posted October 30, 2014 Share Posted October 30, 2014 I noticed i only get the error when both the usb headers are plugged in, If you have a USB 3.0 socket you only need to plug one of the headers in (the one with the keyboard on it) since doing that i don't get the error in device manager anymore. Thanks Mark, I've tried that but no luck. right now I'm running it with one USB in a 2.0 at the moment. It took an hour to reinstall firmware (just to be safe), then I rebooted my system and same issue. I've had the problem appear to resolve only to come back on a reboot or later in the same session, so please update if status reverts back! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted October 30, 2014 Corsair Employee Share Posted October 30, 2014 If you guys have USB 3.0, just use the USB connector with the keyboard icon and you can avoid using the aux USB power. For those who have slow boot-up though, let me know what motherboard and BIOS version you have so I can pass it on. These tend to be USB enumeration issues with the motherboard. Link to comment Share on other sites More sharing options...
markob53 Posted October 30, 2014 Author Share Posted October 30, 2014 If you guys have USB 3.0, just use the USB connector with the keyboard icon and you can avoid using the aux USB power. For those who have slow boot-up though, let me know what motherboard and BIOS version you have so I can pass it on. These tend to be USB enumeration issues with the motherboard. The motherboard i have is an Asus Maximus Hero VII but like i say, getting rid of the usb error from device manager stopped the problem. Link to comment Share on other sites More sharing options...
Samedh Posted October 31, 2014 Share Posted October 31, 2014 Thanks Mark, I've tried that but no luck. right now I'm running it with one USB in a 2.0 at the moment. It took an hour to reinstall firmware (just to be safe), then I rebooted my system and same issue. I've had the problem appear to resolve only to come back on a reboot or later in the same session, so please update if status reverts back! From the post above, I understand that firmware updates to the K70 RGB took an hour... is this normal? I received a notice that I needed to update my firmware, downloaded and started applying. It's now 1.5 hours into the update, and 28% complete. It IS progressing, just extremely slowly. We need an update of the application as well - I'm finding it extremely unstable in Windows 8.1 Pro 64bit. I ran into the extremely slow reboot/start times as well - connected to a USB 3.0 socket, disconnecting the second USB plug from the keyboard sped it up. Is that plug included only for machines that are older? Say all USB 2.0? Or is that somehow causing the EXTREMELY long firmware update times I'm experiencing? Link to comment Share on other sites More sharing options...
markob53 Posted November 1, 2014 Author Share Posted November 1, 2014 Ok i was wrong about the issue being fixed. My pc still sits at the motherboard manufacturer splash screen for ages and it's all since i bought this keyboard and mouse, it doesnt do it all the time though. I even did a fresh install of Windows, and whenever i boot into windows i get a 'device connected' sound followed by 'device disconnected' sound. Very annoying. Link to comment Share on other sites More sharing options...
cor9 Posted November 9, 2014 Share Posted November 9, 2014 (edited) Is Corsair currently working on a fix for the long boot times? It's still happening to me too, very annoying. BIOS is up to date (version 1.50 from end of September), and it doesn't matter whether I plug in my K70 in two USB 2.0 or one USB 3.0, it happens to me with both. Mainboard is ASRock Fatal1ty Z97 Killer. Edited November 9, 2014 by cor9 Link to comment Share on other sites More sharing options...
Reign Posted November 9, 2014 Share Posted November 9, 2014 (edited) If you guys have USB 3.0, just use the USB connector with the keyboard icon and you can avoid using the aux USB power. For those who have slow boot-up though, let me know what motherboard and BIOS version you have so I can pass it on. These tend to be USB enumeration issues with the motherboard. My motherboard is listed in my specs ( Asus Gryphon z87 ) with latest BIOS version 2103. I'm experiencing slow start up, laggy UEFI bios and unknown device problems too. Leaving the AUX power USB connector out seemed to fix the unknown device problem though. Noticed the keyboards unresponsive in bios, safe mode, starting up and shutting down. Lights stay on when the PC is off, but I fixed that by enabling ERP in bios. Would have been difficult if I didn't have UEFI bios, which has mouse support on account of the keyboard being unresponsive. Still took forever since it was slow and laggy, because of said keyboard. CUE software causes Dead Island to crash when starting the game and other compatibility issues with steam/games. My bios, chipset and all drivers are up to date. Edited November 10, 2014 by Reign Link to comment Share on other sites More sharing options...
cor9 Posted November 12, 2014 Share Posted November 12, 2014 Is Corsair currently working on a fix for the long boot times? It's still happening to me too, very annoying. BIOS is up to date (version 1.50 from end of September), and it doesn't matter whether I plug in my K70 in two USB 2.0 or one USB 3.0, it happens to me with both. Mainboard is ASRock Fatal1ty Z97 Killer. A reaction from Corsair would be very much appreciated :) Today it took my pc 2 minutes to boot... :sigh!: Link to comment Share on other sites More sharing options...
RetrogamerX Posted November 12, 2014 Share Posted November 12, 2014 If you guys have USB 3.0, just use the USB connector with the keyboard icon and you can avoid using the aux USB power. For those who have slow boot-up though, let me know what motherboard and BIOS version you have so I can pass it on. These tend to be USB enumeration issues with the motherboard. Maximus VII Gene mobo here My PC takes 5 mins to boot. I unplug K70 keyboard and it takes 7 sec. Something is wrong with this keyboard. fix this now please. Thinking of taking back keyboard and never buying another corsair product again TBH. Not happy!!:mad: Link to comment Share on other sites More sharing options...
Sulle Posted November 12, 2014 Share Posted November 12, 2014 Its better to boot slow than not boot at all like it is for me. Astonishing they can release an unfinished product like this. Link to comment Share on other sites More sharing options...
MesaMitch Posted November 12, 2014 Share Posted November 12, 2014 Same problem here forever to boot even with 2 128 samsung 840 pros in raid 0 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted November 16, 2014 Corsair Employee Share Posted November 16, 2014 There is a new FW version available out now (1.15). Let me know if you all still have BIOS delays on boot-up. I can also tell most of you that it isn't the keyboard that causes this but usually USB enumeration by the BIOS. Just like the LED staying on, we are investigating issues as you all present them so workarounds can be implemented to counter what the BIOS may not be doing correctly/efficiently/etc. Link to comment Share on other sites More sharing options...
cor9 Posted November 17, 2014 Share Posted November 17, 2014 (edited) There is a new FW version available out now (1.15). Let me know if you all still have BIOS delays on boot-up. I can also tell most of you that it isn't the keyboard that causes this but usually USB enumeration by the BIOS. Just like the LED staying on, we are investigating issues as you all present them so workarounds can be implemented to counter what the BIOS may not be doing correctly/efficiently/etc. I can confirm I still have delays on boot up with the new firmware. Just booted up and it took the system 72.8 seconds according to the task manager. Without the keyboard plugged in, it takes under 10 seconds. Edited November 18, 2014 by cor9 Link to comment Share on other sites More sharing options...
peacemak3r Posted November 18, 2014 Share Posted November 18, 2014 (edited) I seem to have fixed it, updated a driver and it's been booting smoothly. Edited November 18, 2014 by peacemak3r Link to comment Share on other sites More sharing options...
zhe1274 Posted November 18, 2014 Share Posted November 18, 2014 i actually never got the boot-up delay until this new firmware(1.15) -motherboard: asus sabertooth z97 (bios- 1304) -using single usb 3 plug into intel usb 3 port Link to comment Share on other sites More sharing options...
Pirateguybrush Posted November 18, 2014 Share Posted November 18, 2014 I'm getting this problem too, 1.15 firmware. I was seeing it before though. If I unplug the keyboard while it's slow, the PC boots normally (quickly), and works fine when the keyboard is reconnected. Link to comment Share on other sites More sharing options...
peacemak3r Posted November 18, 2014 Share Posted November 18, 2014 I fixed the slow boot-up by updating the bios and updating a driver (think it was called intel management something) from the asus website and after that, everything boots-up normal for me. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted November 19, 2014 Corsair Employee Share Posted November 19, 2014 I can confirm I still have delays on boot up with the new firmware. Just booted up and it took the system 72.8 seconds according to the task manager. Without the keyboard plugged in, it takes under 10 seconds. Do you think you can provide a system dump for us? Do you also have Legacy USB Enabled or Disabled? Outside of trying to get the same motherboard, every detail will be important to see how we can resolve this because we aren't able to replicate this issue anymore internally. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted November 19, 2014 Corsair Employee Share Posted November 19, 2014 I fixed the slow boot-up by updating the bios and updating a driver (think it was called intel management something) from the asus website and after that, everything boots-up normal for me. Good to know! BIOS updates are often stressed by us now because the number of issues we've resolved by doing so are actually quite high. It seems there are always some form of undocumented USB resolutions in each BIOS per manufacturer. Link to comment Share on other sites More sharing options...
cor9 Posted November 20, 2014 Share Posted November 20, 2014 Do you think you can provide a system dump for us? Do you also have Legacy USB Enabled or Disabled? Outside of trying to get the same motherboard, every detail will be important to see how we can resolve this because we aren't able to replicate this issue anymore internally. Ok, I wasn't 100% sure what you meant by system dump, so I did a Dxdiag. Is that what you were asking for? I've attached it to the post, as well as a photo of the mainboard legacy USB settings.DxDiag.txt Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted November 21, 2014 Corsair Employee Share Posted November 21, 2014 Cor9, have you tried enabling the USB compatibility patch? Link to comment Share on other sites More sharing options...
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