ttvw33sy Posted May 27, 2020 Share Posted May 27, 2020 (SOLVED) I finally managed to unbrick my H115i Platinum RGB !!! It bricked during firmware update via iCue. RGB turned off, fans went full throttle, and the pump stopped. The usual recipe. It wasn't easy to fix, but works better than taking it out to send it for warranty/repair. Imma give you the steps, and i hope as many people see this. 1. Search your C: drive for a "H115_Platinum" .hex file. It's a longer name, but you can find it by searching like this. Copy the file to a handy location, like Desktop for example, and rename it to leave only "H115_Platinum_version number.hex" 2. Restart windows in safe mode (F4 option during recovery startup). 3. Make sure none of the Corsair processes did not start, if so, CTRL+SHIFT+ESC and close them. 4. Go to Services (CTRL+SHIFT+ESC -> Services -> Open Services) and DISABLE the Corsair Services. (3 of them) 5. Go to Corsair installation folder (C:/program files...) and locate the following application (do not open it!) XMCBOOTLOADER.EXE. 6. DRAG AND DROP the .hex file from step 1 over the XMCBOOTLOADER.EXE. The app should now connect to the bootloader, and force push the firmware upgrade. If you get an error during first time, do not panic! For mine, it worked on 3rd try! Reboot safemode, make sure all the processes and services from corsair are ended/disabled. When it will work, unicorn barf will light up instantly, and the fans will go to quiet mode. ALSO, when you want to upgrade the firmware via iCue (very risky), do it in safe mode! Some processes interfere with the connection between the AIO and iCue (HWInfo, Steam, Logitech control app) But I have reinstalled icue, do you think that the file still exists? Link to comment Share on other sites More sharing options...
ttvw33sy Posted May 27, 2020 Share Posted May 27, 2020 I cant find a h100 .hex file but i thought can you maybe flash a h115 .hex file? Link to comment Share on other sites More sharing options...
Varrak Posted May 28, 2020 Share Posted May 28, 2020 I just built a new threadripper 3970 build and am using this AIO for cooling. It's been nothing but trouble since I powered on yesterday. The safe mode force update posted by Huskyuk worked for me - I was able to finally get the firmware update installed successfully. However, I'm still having nothing but trouble with this device. It'll appear to work fine for 5, 10 minutes at a time, but doing a load test on the CPU, the 115i's detected temperature suddenly drops (sometimes to below 0C), the pump and fans just switch to minimum speeds (this is under 100% load with 80C CPU temp at this point), and the fan LEDs switch to red. They'll flash back to the default unicorn colors for a second or two, but temps will remain unstable for the CPU and crazy low for the sensors. At this point I'm guessing this is just a bad unit. I could have sworn I heard a sloshing noise from the radiator as I was installing it - figure that can't be good. But with everything else, the intermittent flashing to red for the LEDs, I'm guessing it's just bad and that a return to Newegg is the only option. I already have an order in for an NZXT (I have two co-workers who use these on identical builds with low temps and no issues), but I'm not happy about it - I've been a big Corsair supporter for a long time but this is shaking my confidence in them. Kinda hoping there's something I can do before I give up hope completely... Link to comment Share on other sites More sharing options...
ttvw33sy Posted May 28, 2020 Share Posted May 28, 2020 These drops happen because hwinfo interferes with icue and I think you use this tool for measuring the Temps. But just a question bro: can you end me your hex file? Link to comment Share on other sites More sharing options...
Varrak Posted May 28, 2020 Share Posted May 28, 2020 These drops happen because hwinfo interferes with icue and I think you use this tool for measuring the Temps. But just a question bro: can you end me your hex file? I'm using iCUE to measure everything, and CPUID to run the stress test. That's all I have running. And I see the temp drops with just iCUE running. I've boxed the unit up ready to ship back to Newegg, so I'm not able to get in and grab the hex file easily. However, it'll be on your machine somewhere under AppData (from a command line, go to your appdata root folder and type "dir /s *.hex" and you should find it. Link to comment Share on other sites More sharing options...
ttvw33sy Posted May 28, 2020 Share Posted May 28, 2020 I have looked for all hex files on the c drive and I have found nothing about this aio. I will look I don't know Link to comment Share on other sites More sharing options...
Varrak Posted May 28, 2020 Share Posted May 28, 2020 One issue I just considered - I was running the ASUS AI suite to monitor things at the same time. Not sure if this broke the iCUE software or not (but you should be able to run both I would have thought). Anyway, still RMAing the unit, since it's sloshing and clearly has air in the radiator, which is bad. Link to comment Share on other sites More sharing options...
grumpoh Posted June 3, 2020 Share Posted June 3, 2020 Having the same issue after attempting firmware update. Any fixes found? 3 days left to return to Newegg.. Link to comment Share on other sites More sharing options...
ttvw33sy Posted June 3, 2020 Share Posted June 3, 2020 Before i give you more information go and check if you still have the hex file on your PC. Link to comment Share on other sites More sharing options...
grumpoh Posted June 3, 2020 Share Posted June 3, 2020 I searched for the H115 .hex file per huskyuk's post from March and am unable to find such a file on my PC. If you can let me know which directory it might be in I can double check that it just hasn't been indexed. Link to comment Share on other sites More sharing options...
ttvw33sy Posted June 3, 2020 Share Posted June 3, 2020 I also couldnt find one because i deinstalled ICUE after my AIO didnt work. If you cannot find it then you dont have it. I would recommend you asking in multiple Forums for people who have the same AIO and ask them if they could look for this file. For an example i did it and got the file from someone. I cannot send you mine because i have the h100r platinum and not h115. Link to comment Share on other sites More sharing options...
grumpoh Posted June 3, 2020 Share Posted June 3, 2020 Bummer. Which forum did you have luck with? Link to comment Share on other sites More sharing options...
ttvw33sy Posted June 3, 2020 Share Posted June 3, 2020 On the Corsair Forum. My title was "Who has H110I Platinum RGB?" and then i asked the people who replied for the file. Or you can also contact the corsair support and ask them for that file. But i for an example havent got any reply yet Link to comment Share on other sites More sharing options...
optimummind Posted June 6, 2020 Share Posted June 6, 2020 (SOLVED) I finally managed to unbrick my H115i Platinum RGB !!! It bricked during firmware update via iCue. RGB turned off, fans went full throttle, and the pump stopped. The usual recipe. It wasn't easy to fix, but works better than taking it out to send it for warranty/repair. Imma give you the steps, and i hope as many people see this. 1. Search your C: drive for a "H115_Platinum" .hex file. It's a longer name, but you can find it by searching like this. Copy the file to a handy location, like Desktop for example, and rename it to leave only "H115_Platinum_version number.hex" 2. Restart windows in safe mode (F4 option during recovery startup). 3. Make sure none of the Corsair processes did not start, if so, CTRL+SHIFT+ESC and close them. 4. Go to Services (CTRL+SHIFT+ESC -> Services -> Open Services) and DISABLE the Corsair Services. (3 of them) 5. Go to Corsair installation folder (C:/program files...) and locate the following application (do not open it!) XMCBOOTLOADER.EXE. 6. DRAG AND DROP the .hex file from step 1 over the XMCBOOTLOADER.EXE. The app should now connect to the bootloader, and force push the firmware upgrade. If you get an error during first time, do not panic! For mine, it worked on 3rd try! Reboot safemode, make sure all the processes and services from corsair are ended/disabled. When it will work, unicorn barf will light up instantly, and the fans will go to quiet mode. ALSO, when you want to upgrade the firmware via iCue (very risky), do it in safe mode! Some processes interfere with the connection between the AIO and iCue (HWInfo, Steam, Logitech control app) Thank you very much for this info! I experienced no RGB, waterpump failure, and fans running at 100% after updating my iCUE H100i Pro XT to the latest iCUE software & firmware at the same setting. Fortunately, I was able to manually re-flash the firmware and by running on an older version of iCUE (3.28.70 instead of 3.29.110), my H100i Pro XT is running normally again. I can't believe Corsair has released such a buggy update. :mad: Link to comment Share on other sites More sharing options...
Tessiia92 Posted June 14, 2020 Share Posted June 14, 2020 (edited) Look at my post here to find the hex file, it's a download, not on your pc, I too tried following many tutorials to find it on PC with no luck. After about 2 hours of searching I found this little miracle. https://forum.corsair.com/v3/showthread.php?t=197490 If you need help finding the log file which tells you which file you need, please let me know, it not the one you think it is. Be 1 billion percent sure you know which file you have. It is not as obvious as it seems. But please, I cannot stress this enough, make sure you know which file it is, DO NOT just click the link in my post, find the name that matches your block and get it, it could be wrong! Check your logs and find out which file name your iCue software is using. Get it wrong and you really might brick it. Edited June 14, 2020 by Tessiia92 Link to comment Share on other sites More sharing options...
cogath Posted June 26, 2020 Share Posted June 26, 2020 Hi guys, today I discovered one amazing thing.If you connect pump with regular usb cable (eg. from mobilephone charger) and plug it in rear usb of the motherboard and then try to update the firmware it will work perfect.Then when you reconect the old way to the MBO usb header, everthing will work but pump will disconnect every 30 sec. or so and sound for disconnecting device in windows will play, and that is not the case if you connect the pump to the rear usb.Another thing is that you must connect the pump to the real sata power plug, not molex to sata adapter if you want light to glow on pump.I hope that I help someone, sorry for my english, its not my native language. Link to comment Share on other sites More sharing options...
Andrewp28 Posted October 16, 2020 Share Posted October 16, 2020 If it wasn't for Michael May the Technical Marketing Specialist- North America who personally reached out to me first in a personal message then after giving him my personal email address by direct communication via email with really fast response times and he even answered some of my questions after hours. First we had to isolate the common problem that users where having then isolate the hardware we all had in common.seems that ASMedia USB 3.1 and ASMedia USB 3.0 drivers were at fault for this potentially costly issue, and not just costly for the consumer but for Corsair themselves had they had to replace any hardware damaged from overheating due to a defect in the drivers between Corsair's hardware and software and ASMedia drivers and hardware. Corsair has attempted to reach out and get in touch with ASMedia to work on a permanent solution so that not another consumer like you or I had this issue rear its ugly head again. Turns out ASMedia has no interest in communicating with Corsair to fix the issue and now that ASUS MSI and most other major motherboard manufacturers have dropped ASMedia they will likely feel the pinch in all that loss of revenue. So when Micheal and I figured out the issue he got in touch with the engineering team there at Corsair and they came up with this solution.... https://youtu.be/oW9C8fxU72U now as for the firmware I'd upload mine to google drive to share it with you but i am not 100% sure what cooler you have but if you reach out to Corsair via their help desk and tell them you need the firmware for your said cooler they will provide it to you. Pass it on to anyone willing to stop being so pissed off at Corsair for ASMedia being the **** up. I also suggest using laptop or another computer that is sitting right next to the system with the pumps and fans in it and just use a longer if you need to micro USB to USB cable and do not use a USB 3 or higher port. follow the instructions in the YouTube link that I provided and you should be back up and running in less than 20 minutes or so. If you have further problems message me back so I can go through the procedure with you and make sure you covered all of the bases. My pump has been running fine for almost a year now with no more issues. I hope this helps get you back on your feet! Having the exact same issue and believe this is the fix. I opened a ticket a number of days ago but had no reply. I was wondering if anyone could pm me a link to download the latest/most stable firmware for the h115i Pro. Would be greatly appreciated, thank you. Link to comment Share on other sites More sharing options...
baan.sti Posted November 4, 2020 Share Posted November 4, 2020 I bricked my corsair H115i pro xt does anyone know how to look for this file ? I cant find it Link to comment Share on other sites More sharing options...
Gabbatek Posted November 22, 2020 Share Posted November 22, 2020 please someone post the hex file, corsair support is horrendous even without the pandemic. Link to comment Share on other sites More sharing options...
Fantik Posted November 24, 2020 Share Posted November 24, 2020 Sorry the latest version of the FW is 1.01.15. Are you using internal USB hubs btw? Hi can you send to me that firmware. I'm having problems whith my H115i Pro XT THX! Link to comment Share on other sites More sharing options...
Fantik Posted November 24, 2020 Share Posted November 24, 2020 Hi, my h115i Pro xt after automatically trying to update the firmware via iCUE doesn't work properly. The BIOS don't recognise the CPU fan where I have the AIO connected and the light in the pump is off all the time. I verified the connections USB and Power and is everything OK the pump is working and the CPU is cool. The H115i Pro XT doesn't appear on the iCUE but the windows 10 recognise it and he appear on the hardware menu. The win 10 is always making the sound of new hardware founded like I'm connecting and disconnecting the USB of the AIO. My system... CPU - Intel 9900K MB - Asus Maximus XI Extreme VGA - Asus Strix 2080 Ti OC PS - Seasonic Prime Ultra 850W Titanium OS - Windows 10 Pro - Version 20H2 Link to comment Share on other sites More sharing options...
Earlerbob Posted November 25, 2020 Share Posted November 25, 2020 Hey, I just bricked my aio. Does anyone have the FW for the 115i Platinum (1.01.15) for manual flashing?:[pouts::[pouts::[pouts: Link to comment Share on other sites More sharing options...
ayynickjames Posted November 25, 2020 Share Posted November 25, 2020 im having the same issue. i need the latest FW for the H115i Platinum to try manually flashing Link to comment Share on other sites More sharing options...
Blysprutan Posted November 28, 2020 Share Posted November 28, 2020 (edited) I have the exact same issue, but i dont have the fans at full speed. Also my pump-light is solid red. Edited November 28, 2020 by Blysprutan Link to comment Share on other sites More sharing options...
atloveday Posted November 29, 2020 Share Posted November 29, 2020 Has anybody found out how to reveret back to the firmware it shipped with? I have been sat in front of my machine for 2 days now trying to find out how to fix the issue the firmware update caused. The pump must be working as CPU temp sat under 27 Degrees C but the RGB lights no longer function and there is a constant beeping like USB device being removed that is driving me crazy. Surely someone must have found a way to fix this? Link to comment Share on other sites More sharing options...
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