dardevilbear Posted August 18, 2019 Share Posted August 18, 2019 iCue is not detecting my recently bought K63 wireless on multiple computers (2 windows 10 and 1 macOS 10.14.6). I have try fresh installs on windows and iCue. iCuehas no problems with k95 rgb platinum, dark core se, void pro wireless, and M65 Pro RGB Any ideas? Link to comment Share on other sites More sharing options...
Apophis3 Posted August 18, 2019 Share Posted August 18, 2019 How are you connecting to the PC? Does it get detected if wired? Link to comment Share on other sites More sharing options...
dardevilbear Posted August 18, 2019 Author Share Posted August 18, 2019 I am using the included wireless dongle. It will not detect as well for wire and Bluetooth. Link to comment Share on other sites More sharing options...
Apophis3 Posted August 18, 2019 Share Posted August 18, 2019 When you wire it, does it show that it is charging? Link to comment Share on other sites More sharing options...
dardevilbear Posted August 18, 2019 Author Share Posted August 18, 2019 It charges and the keyboard works. It just doesn't show in iCue Link to comment Share on other sites More sharing options...
Apophis3 Posted August 18, 2019 Share Posted August 18, 2019 Ahh, so the keyboard is working. Only thing I can think of is that the newish keyboard has a different HWID not currently recognized by iCUE. A Corsair rep should take over from here. Link to comment Share on other sites More sharing options...
dardevilbear Posted August 19, 2019 Author Share Posted August 19, 2019 Yeah I kinda figure. I emailed support on Thursday but have not heard back yet. Link to comment Share on other sites More sharing options...
dardevilbear Posted August 23, 2019 Author Share Posted August 23, 2019 Any idea Corsair? Link to comment Share on other sites More sharing options...
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