jacek Posted June 4, 2011 Share Posted June 4, 2011 hi, I recently sent my HS1 back to you to be replaced the there appeared to be a loose connection which was causing the low end speaker to only work intermittently. After some time I received am email from you stating that my case was being reviews, another week later I received a brand new HS1A in the post. And not the HS1 that I sent to you. I have tried to contact customer services to see what can be done about this a number of times and have not been able to get a response so am turning to the forum. Please advice. Jacek. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 6, 2011 Corsair Employee Share Posted June 6, 2011 What was your case or RMA# and I will be happy to send them a message but that is about all I can do. I would strongly suggest calling them by phone during normal Hours Monday Through Friday 8:00 AM to 5:00 PM Pacific Time. The number is posted under contact on the main web site. Link to comment Share on other sites More sharing options...
jacek Posted June 6, 2011 Author Share Posted June 6, 2011 The RMA # was 2045158. Is there only the US phone number, international calls with my providers are quite expensive. Also is it likely that I will have to pay to post the item back ? As the cost of postage would pretty much cover price difference between the HS1 and the HS1A making it not really worth it. Thanks for replaying :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 7, 2011 Corsair Employee Share Posted June 7, 2011 That is your case number not your RMA, and I have sent them a message to contact you, but I would encourage you to call them by phone. You can install SKYPE and call the toll free number for free. Link to comment Share on other sites More sharing options...
jacek Posted June 8, 2011 Author Share Posted June 8, 2011 Can you not use the case number ? It's the only one I have :sigh!: And I am aware of SKYPE but I cant use SKYPE because the mic jack on my laptop does not work, which is why I purchased the USB headset (so I could use SKYPE). Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 8, 2011 Corsair Employee Share Posted June 8, 2011 Oh I see sorry about that, and I have sent our customer service a message and they should have contacted you by now if not please let me know and or check your spam filter Link to comment Share on other sites More sharing options...
jacek Posted June 8, 2011 Author Share Posted June 8, 2011 I got a reply to one of my earlier messages I sent via the online form asking for a receipt which I have replied to. Is there no way the process can be sped up ? If I have to wait a week between emails this is going to take months to sort out. Link to comment Share on other sites More sharing options...
jacek Posted June 9, 2011 Author Share Posted June 9, 2011 Just to let you know, I got another email today with a postage label and the offer of a free USB flash drive. So this can be marked as solved or something. :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 9, 2011 Corsair Employee Share Posted June 9, 2011 Okay NP and sorry for the trouble. Link to comment Share on other sites More sharing options...
jacek Posted June 14, 2011 Author Share Posted June 14, 2011 I just received my second HS1A. Getting a little tired of this now. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 14, 2011 Corsair Employee Share Posted June 14, 2011 I am sorry but as I have suggested all along, it would be best to pick up the phone and call them directly. I have sent them another message but that is about all I can do. Link to comment Share on other sites More sharing options...
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