Marcos Viegas Posted November 7, 2012 Share Posted November 7, 2012 When I opened the box and removed the H100 cooler box, I noticed that the box was wet at the place where the block was. Then I noticed that there were leaks in the block and the block had the screws rust spots. As can be seen in the photos: http://sphotos-a.ak.fbcdn.net/hphotos-ak-snc6/175990_505719902781229_1132937911_o.jpg http://sphotos-b.ak.fbcdn.net/hphotos-ak-prn1/621245_505720056114547_429234733_o.jpg http://sphotos-g.ak.fbcdn.net/hphotos-ak-prn1/132662_505720192781200_284918071_o.jpg I want to know what the best procedure to solve this problem. Sincerely. Marcos Viégas Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 7, 2012 Corsair Employee Share Posted November 7, 2012 Please do not install the unit and use the link on the left and request an RMA or please speak to the reseller and ask them to replace it. Link to comment Share on other sites More sharing options...
Marcos Viegas Posted November 7, 2012 Author Share Posted November 7, 2012 Thanks for the help, I just get the data for delivery of H100, by the time today, there's no way to send more, the first time tomorrow I'll be sending to the Corsair USA. I'ma fan of Corsair, the customer service agility and solving problems, are very good. Link to comment Share on other sites More sharing options...
Marcos Viegas Posted November 8, 2012 Author Share Posted November 8, 2012 I sent the H100 today, the tracking code: EB033576612BR Thanks for all support! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 8, 2012 Corsair Employee Share Posted November 8, 2012 No problem at all :D Link to comment Share on other sites More sharing options...
Marcos Viegas Posted November 16, 2012 Author Share Posted November 16, 2012 According to the USPS system, the defective H100 was delivered on November 13 at 2:47 pm, I wondered if there was already processing the RMA or if it will take longer? As for the H100 it was actually discontinued? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 16, 2012 Corsair Employee Share Posted November 16, 2012 I am sorry but it would be best to call in and speak with our customer service on this. The number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
Marcos Viegas Posted November 16, 2012 Author Share Posted November 16, 2012 Thanks, I will send e-mail to customer service asking about the RMA H100. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 20, 2012 Corsair Employee Share Posted November 20, 2012 No problem at all. You can also include this link when you send an e-mail to our customer service. Link to comment Share on other sites More sharing options...
Marcos Viegas Posted November 20, 2012 Author Share Posted November 20, 2012 As you indicated, I sent in the body of the e-mail to customer service RMA the link to this topic. Thanks for the help. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 22, 2012 Corsair Employee Share Posted November 22, 2012 You are welcome Link to comment Share on other sites More sharing options...
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