BlooSev Posted June 19, 2018 Share Posted June 19, 2018 I hear a feint static noise while using the headset. For example, when I play Rainbow Six Siege and press the settings icon the static noise starts and then fades away slowly. I have read elsewhere that I should force update my firmware through CUE. I am on version 0.01, but when I try to force update nothing happens and the static noise persists. I have also tried different USB ports. Someone please help. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted June 19, 2018 Corsair Employee Share Posted June 19, 2018 Hi BlooSev, which version of CUE are you running? Also, can you see if this happens on another computer? Link to comment Share on other sites More sharing options...
BlooSev Posted June 20, 2018 Author Share Posted June 20, 2018 Hi BlooSev, which version of CUE are you running? Also, can you see if this happens on another computer? I am on version 2.24.50 of CUE. I plugged it into my laptop and did not experience the same issue. I do not have another PC available to test it on. I have also read somewhere else that I should change my sample rate, but my sampler rate is locked and I cannot change it. Its on 8 channel, 16bit, 480000Hz. Link to comment Share on other sites More sharing options...
BlooSev Posted June 20, 2018 Author Share Posted June 20, 2018 (edited) I just uninstalled CUE and now my headset works perfectly fine. I don't hear anymore static. However I know only have a 2 channel headset instead of 8 channel. Do you know why there is static when I have CUE installed? Edited June 20, 2018 by BlooSev Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted June 20, 2018 Corsair Employee Share Posted June 20, 2018 Interesting, thanks for giving that a try, can you see if iCUE causes the static as well? http://downloads.corsair.com/download?item=Files/CUE/iCUESetup_3.4.95_release.msi And can you see how high the sidetone is set, just in case? Link to comment Share on other sites More sharing options...
BlooSev Posted June 20, 2018 Author Share Posted June 20, 2018 In CUE the side tone was practically set to 0 and I even disabled it once and I still heard the static. Link to comment Share on other sites More sharing options...
BlooSev Posted June 21, 2018 Author Share Posted June 21, 2018 (edited) The same problem happens with iCUE as well. iCUE also locks my sample rate again. The audio static only disappears when CUE and iCUE are uninstalled. Edited June 21, 2018 by BlooSev Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted June 25, 2018 Corsair Employee Share Posted June 25, 2018 Thanks, we'll pass this along to the software team to look further into if it's only happening when CUE is installed. Link to comment Share on other sites More sharing options...
BlooSev Posted June 27, 2018 Author Share Posted June 27, 2018 Ok, thanks for your help. Link to comment Share on other sites More sharing options...
Wezelkrozum Posted July 23, 2019 Share Posted July 23, 2019 I can confirm that the ICUE software locks the sample rate of my Corsair HS70. When I installed ICUE it locked the sample rate and it was immediately unlocked after an uninstall. Link to comment Share on other sites More sharing options...
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