Farisy Posted September 4, 2017 Share Posted September 4, 2017 Hi guys, I've finally done it. I have built my first PC and it's amazing and I'm very proud of it. every thing went well and the build was very easy. But I had a problem. I smelled something burning and saw smoke coming out of the case and freaked out. The SATA power cable in the RGB LED fan hub burned out. Also, you can notice that the fan in the slot number 3 wire is burned as well so the rest of the wires are burned too and stuck together as well as one the fan's power cable. Off course the fans are working fine and spinning but the RGB light is not working and obviously, I disconnected the hub. I've filed a ticket but still yet to get any response but I'd love to hear from to see what the problem is and if it's my mistake or malfunction of the hub. Thanks! Link to comment Share on other sites More sharing options...
Toasted Posted September 4, 2017 Share Posted September 4, 2017 I've seen it before on some case fan controllers. It's possible the hub may be faulty rather than something else causing it. Link to comment Share on other sites More sharing options...
Corsair Blake Posted September 5, 2017 Share Posted September 5, 2017 Give me your ticket number and I'll have this looked at. Link to comment Share on other sites More sharing options...
Farisy Posted September 5, 2017 Author Share Posted September 5, 2017 Give me your ticket number and I'll have this looked at. It's #615132 Link to comment Share on other sites More sharing options...
Farisy Posted September 18, 2017 Author Share Posted September 18, 2017 Hi guys :) So Corsair kindly sent me a new hub. But I just wanted to ask if it's ok to plug the new hub with these melted fan 4 pin wires ? Or should I get new wire or new fans ? Link to comment Share on other sites More sharing options...
Corsair Blake Posted September 18, 2017 Share Posted September 18, 2017 Hi guys :) So Corsair kindly sent me a new hub. But I just wanted to ask if it's ok to plug the new hub with these melted fan 4 pin wires ? Or should I get new wire or new fans ? I highly recommend you replace all of the affected components. If you have 3-4 fans that got burned up, please update your ticket and request an RMA on those as well. We should have covered them in the initial ticket. Do not use them as there may be additional damage that would take place. Link to comment Share on other sites More sharing options...
Farisy Posted September 18, 2017 Author Share Posted September 18, 2017 I highly recommend you replace all of the affected components. If you have 3-4 fans that got burned up, please update your ticket and request an RMA on those as well. We should have covered them in the initial ticket. Do not use them as there may be additional damage that would take place. Ok glad to hear that I will update my RMA but how do I do that? I've been using the fans I have 4 SP120 RGB 3 included in the case and bought one extra. I've disconnected the hub from the sata power off course so the LED RGB lights are off, but They are working AND spining fine but I believe I should get them replaced as the 4 pin RGB LED wires are melted together as seen in the attached pictures. Link to comment Share on other sites More sharing options...
versus4582 Posted September 25, 2017 Share Posted September 25, 2017 Same thing happened to me today.. I saw a small white flash inside the case and immediately i could smell something burned. If i re-position the fans on the controller's position 1 they light up just fine. All of the controllers positions are burned except position marked ''1''. Corsair can you please advise ??? Thanks in advance... Link to comment Share on other sites More sharing options...
Toasted Posted September 26, 2017 Share Posted September 26, 2017 If there is an issue with the hub, you will want to put in a support ticket. https://support.corsair.com/ Make sure you upload your proof of purchase as this will be used to verify the warranty period. Link to comment Share on other sites More sharing options...
versus4582 Posted September 26, 2017 Share Posted September 26, 2017 Thank you for your response but as i said in another thread here: http://forum.corsair.com/v3/showthread.php?t=170740 the ''Claim your account'' does not work for some reason. My email is correct , the bar turns green but then i get ''NO MATCHING ACCOUNT WAS FOUND. PLEASE CHECK THE EMAIL AND TRY AGAIN. IF THIS IS AN ERROR PLEASE CONTACT OUR SUPPORT DESK . PLEASE CONTACT CUSTOMER SERVICE.'' Can someone please advise ?? Link to comment Share on other sites More sharing options...
Speedbreaker12 Posted September 26, 2017 Share Posted September 26, 2017 Holy Cow, what is up with all those burning LED Hubs, I have 2 of them in my machine and it's running 24/7 I don't want to come back one day to a burned out apartment! Can Corsair please release a statment about this? Link to comment Share on other sites More sharing options...
Toasted Posted September 27, 2017 Share Posted September 27, 2017 Thank you for your response but as i said in another thread here: http://forum.corsair.com/v3/showthread.php?t=170740 the ''Claim your account'' does not work for some reason. My email is correct , the bar turns green but then i get ''NO MATCHING ACCOUNT WAS FOUND. PLEASE CHECK THE EMAIL AND TRY AGAIN. IF THIS IS AN ERROR PLEASE CONTACT OUR SUPPORT DESK . PLEASE CONTACT CUSTOMER SERVICE.'' Can someone please advise ?? Did you previously have a secure.force.com support account? Link to comment Share on other sites More sharing options...
versus4582 Posted September 27, 2017 Share Posted September 27, 2017 When i try to login here: https://corsair.secure.force.com/ the site is down. Do i need to go somewhere else ? Please someone help because i have been trying to get some help for 2 days now with no success... Link to comment Share on other sites More sharing options...
Toasted Posted September 29, 2017 Share Posted September 29, 2017 The new support site is; https://support.corsair.com If you previously had an account on the corsair.secure.force.com platform, you should be able to claim your account. Otherwise you will may need to register for a new support account instead. Link to comment Share on other sites More sharing options...
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