ambitionz Posted December 22, 2018 Share Posted December 22, 2018 Hi, My unit (GTX1080 model) started crashing while gaming about a week ago. The game would crash 2 - 3 minutes from launch. There would be a black screen followed by really loud fan noise. I see that there are similar users encountering issues similar to mine. But I did not see any solutions. I have submitted a ticket when the issue happened. But I have received two response in total saying they will look into it, with no feedback afterwards. I am wondering if it is possible to return the unit as this is already my second one; the first one died within a week. If not, can I get a replacement at least? Would a different model help with reliability? Ticket#824831 Many thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted December 27, 2018 Corsair Employee Share Posted December 27, 2018 it looks like your refund request is already underway. someone responded to you 2 days ago. Link to comment Share on other sites More sharing options...
ambitionz Posted January 9, 2019 Author Share Posted January 9, 2019 Hate to bring the negative energy to here as people seem happy with the new system update. However, I am still not hearing back...the last msg I got was the request was sent to relevent department, reply back if not hearing in 48 hours...and that message was five days ago... What do I have to do to get some help from Corsair? Link to comment Share on other sites More sharing options...
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