Ericthegreat777 Posted September 5, 2015 Share Posted September 5, 2015 I can see the pump, and my gpu fan fine, but not the corsair fans.... I have checked and they are running. This is on latest version. Okay so, I set the cpu fan to PWM in the qfan control in the bios, and it works. Thia should be stickied somewhere as a fix, it could also be because of the recent 1202 bios update. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted September 8, 2015 Corsair Employee Share Posted September 8, 2015 We need more information. Please fill out your system specs in the user control panel. Link to comment Share on other sites More sharing options...
Ericthegreat777 Posted September 18, 2015 Author Share Posted September 18, 2015 Okay. Please look over when you can. Link to comment Share on other sites More sharing options...
sjsmith Posted September 19, 2015 Share Posted September 19, 2015 Just built a PC today with an ASUS Maximus VIII Gene board using the H100i GTX for cooling and I'm seeing the same problem as the OP. Both fans are running but there is no fan information (flashing red in C Link). There is information for the pump. Note the H100i fan connector is plugged into the CPU_FAN header on the MB. Too much of coincidence that we are both using ASUS Maximus VIII series MBs... Link to comment Share on other sites More sharing options...
red-ray Posted September 19, 2015 Share Posted September 19, 2015 Both fans are running but there is no fan information (flashing red in C Link). There is information for the pump. I'm wondering if this is a hardware/firmware issue within the H100iGTX or a software issue within CL. I can't see how the pump speed can be reported, but not the fan speed as both speeds are reported in the same protocol message packet (I know this as a develop SIV). Given this I can't see how it could be related to the motherboard. Were you to exit CL then run SIV and post screen shots of the [uSB Bus], [Link Devices], [Link Status], [status] and [sensors] panels I could comment further. See http://forum.corsair.com/forums/showthread.php?t=140665. Link to comment Share on other sites More sharing options...
Ericthegreat777 Posted September 24, 2015 Author Share Posted September 24, 2015 Could not find link status but i found cooling status.... http://postimg.org/image/53ptqui0z/ http://postimg.org/image/4pulvx84z/ http://postimg.org/image/6t04thupb/ http://postimg.org/image/3xgifzscb/ Yea i couldnt get it to work youll have to look yourself :P Link to comment Share on other sites More sharing options...
red-ray Posted September 24, 2015 Share Posted September 24, 2015 Could not find link status but i found cooling status.... Thanks Eric, but looking at http://postimg.org/image/4pulvx84z/ I can see you did not exit CL which is why you could not find [Link Status]. Please exit CL and then run SIV and also post the [sensors] panel. I suspect if you use the SIV 5.04 Beta (do Menu->File->Download->SIV Beta to get it) SIV will report more of the motherboard sensors as I have just updated the NCT6793D support code. The reason you need to exit CL is a long story as you will see from http://forum.corsair.com/forums/showthread.php?p=792672. Are both the fans cooling the H100iGTX radiator connected to the H100iGTX? Link to comment Share on other sites More sharing options...
Ericthegreat777 Posted September 26, 2015 Author Share Posted September 26, 2015 postimg.org/image/z17gqappb/ postimg.org/image/lza4ftj6h/ Yes they are plugged in, i used the beta. Link to comment Share on other sites More sharing options...
red-ray Posted September 26, 2015 Share Posted September 26, 2015 Thank you for using the Beta. Looking at [Link Status] then the fan seems to be zero RPM but [Hardware Status] shows that there were two none zero values for both CPU Fan 1 and H100iGTX. Only one fan speed is reported so maybe it's a hardware issue with the fan, what happens if you swap the two fan connections? If you still get zero RPM most of the time then I suspect it's a issue within the H100iGTX. If the fan speed is reported OK then it's an issue with one of the fans. Either way I would request an RMA via https://corsair.secure.force.com/. Link to comment Share on other sites More sharing options...
Ericthegreat777 Posted September 26, 2015 Author Share Posted September 26, 2015 They are not going 0 rpm tho lol, i am certain :) Link to comment Share on other sites More sharing options...
red-ray Posted September 26, 2015 Share Posted September 26, 2015 OK, request an RMA. You may wish to opt for an express RMA so you get the new unit and then return the old one. I have never seen an issue such as this before and will be interested to hear what happens. I am 99% sure it's a hardware issue as both CL and SIV report zero RPM most of the time. I also expect AIDA64 and HWiNFO will report 0 RPM, though they may not display the fan at all. Link to comment Share on other sites More sharing options...
Mark_K Posted September 26, 2015 Share Posted September 26, 2015 Have you tried to uninstall all software and registry information reboot and then install again? Link to comment Share on other sites More sharing options...
red-ray Posted September 30, 2015 Share Posted September 30, 2015 Both http://forum.corsair.com/forums/showthread.php?t=152018 and http://forum.corsair.com/forums/showthread.php?t=152011 seem to have a similar issue. Link to comment Share on other sites More sharing options...
Sinclaire Posted October 14, 2015 Share Posted October 14, 2015 A bit late to the party... but I have the same issue as the others. I've got a Hydro H100i GTX on an ASRock Z170 Extreme 4 board. The Link software does not show the fan speed of the fans on the Hydro. Everything else works fine. Pump info is shown, speed of case fans is shown, same with the temperatures. I also am able to change the fan speed mode (Quiet, Balance, Performance) with the fans reacting to it. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted October 15, 2015 Corsair Employee Share Posted October 15, 2015 It just doesn't show the H100i GTX's fan specifically? There are no fans labeled with the H100i GTX? Link to comment Share on other sites More sharing options...
Braxos Posted October 16, 2015 Share Posted October 16, 2015 If you have a asus mb and you use a gtx cooling go to bios and disable q fan control for the cpu fan, it was the only solution for my h100i gtx on the rampage v extreme. With DC or PWM set the cpu fan the pump would not run at maximum speed 2850 but near 2100-2200 and the h100 fan where red on the link, but they where spinning. On the attachments you can see where those options are on the advanced bios. Link to comment Share on other sites More sharing options...
Sinclaire Posted October 18, 2015 Share Posted October 18, 2015 Sorry for the late reply. The fan speed indicator is there but just flashing red with 0 rpm. http://i.imgur.com/K6QrjeD.png Also with the ASRock mainboard you can only set different modes and values for the CPU fan, but you can not switch off CPU fan control completely. Though I would think since the fans are connected to the Hydro and not the MB that should usually not be a problem. Unless the software tries to read the CPU speed from the mainboard instead of the Link. Link to comment Share on other sites More sharing options...
red-ray Posted October 18, 2015 Share Posted October 18, 2015 Also with the ASRock mainboard you can only set different modes and values for the CPU fan, but you can not switch off CPU fan control completely. The H100iGTX get's it power from the CPU_FAN header so you need to switch off CPU Fan control in the BIOS. What is it currently set to? If it's not off that could be the root cause of the issue. Link to comment Share on other sites More sharing options...
Sinclaire Posted October 18, 2015 Share Posted October 18, 2015 Hm that is not possible as far as I can see. On the ASRock Z170 Extreme4 there are the following CPU fan options: Custom (let's you set a curve) Silent Standard (currently set) Performance Full Speed CPU fans are not detected ("N/A"). Link to comment Share on other sites More sharing options...
red-ray Posted October 18, 2015 Share Posted October 18, 2015 On the ASRock Z170 Extreme4 there are the following CPU fan options: I suspect you need to select Full Speed which I guess will turn all motherboard control off and should deliver the constant power the cooler needs. Link to comment Share on other sites More sharing options...
Sinclaire Posted October 18, 2015 Share Posted October 18, 2015 I just tried that. But it has no effect unfortunatelly. Link to comment Share on other sites More sharing options...
red-ray Posted October 18, 2015 Share Posted October 18, 2015 What voltage (measure it with a DVM) is being supplied to the cooler? Try powering the cooler directly from the PSU using a http://www.ebay.co.uk/itm/330718442818 or similar. What happens if you swap the two fan connections? Maybe one has a dodgy tachometer. Link to comment Share on other sites More sharing options...
Sinclaire Posted October 18, 2015 Share Posted October 18, 2015 Hm I don't have a DVM. The fans work fine by the way. It's not as if they would not work. It's just that the RPM is not displayed. I certainly could try to connect just one fan at a time, or a different fan to see what happens. Link to comment Share on other sites More sharing options...
Sinclaire Posted October 20, 2015 Share Posted October 20, 2015 Well I have not had time yet to test different fans etc.... but I did find something very interesting. The ASRock mainboard does come with its own OC software called A-Tuning. Unlike the UEFI or Link software that do not show the fan speed of the CPU / Hydro fans, A-Tuning does correctly show the fan speed. From that I assume the hardware itself should be fine. Something else I noticed. When selecting the Hydro fan speed display in the Link software and opening the "informative" tab on the right side it does say that 4 pin fans are connected. But the fans are 3 pin, and the Hydro to MB connector is 3 pin as well. Link to comment Share on other sites More sharing options...
Ericthegreat777 Posted November 14, 2015 Author Share Posted November 14, 2015 Okay so, i set the cpu to PWM in the qfan control in the bios, and it works. Thia should be stickied somewhere as a fix, it could also be because of the recent 1202 bios update. Link to comment Share on other sites More sharing options...
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