complexor Posted October 18, 2018 Share Posted October 18, 2018 No fix, but a workaround is to toggle the sidetone off and back on. You can do so either by long-holding the mute button on the headset or toggling it through the CUE interface Link to comment Share on other sites More sharing options...
Maxweisen Posted November 16, 2018 Share Posted November 16, 2018 Still no fix for this about 9 months later. I build computers and make suggestions on what peripherals to buy to my family and friends. I do not think I can reliably make a recommendation for this headset any longer, considering the lack of support. Link to comment Share on other sites More sharing options...
ultrex Posted December 2, 2018 Share Posted December 2, 2018 Can you tell me exactly what the sidetone is for. I am new to this mike Link to comment Share on other sites More sharing options...
Maxweisen Posted December 28, 2018 Share Posted December 28, 2018 Updated to iCue 3.10.125. Let's see if this software update fixes this issue. I will report back here in a week or so after some normal use. Link to comment Share on other sites More sharing options...
digitalizeur Posted December 29, 2018 Share Posted December 29, 2018 Yes, I'm having the same thing! Hello, When I turn ON the headset, it sometimes, or most of the time never enables the mic feedback. But, sometimes, when I turn off windows, it works when the pc is off. Or when I'm pivot the microphone to the top to disable the mic during a pause, it doesn't enables automatically the mic feedback, I have to do it with the button twice... Everytime. I have formatted windows recently and the problem was still there before. Link to comment Share on other sites More sharing options...
Maxweisen Posted January 5, 2019 Share Posted January 5, 2019 Updated to iCue 3.10.125. Let's see if this software update fixes this issue. I will report back here in a week or so after some normal use. Still doesn't work correctly. Same issue persists. Link to comment Share on other sites More sharing options...
tmnt_inc Posted January 17, 2019 Share Posted January 17, 2019 Just bought this headset for myself for Christmas and I am too experiencing this issue, which is really annoying. Also annoying how the iCue app uses hardware acceleration, which causes lagging when I'm playing really graphic intensive games. Also, the mic volume seems a bit low for me. I knew I should have went with Logitech, they have never let me down in the past. Still within return policy, so I may take my business elsewhere. Link to comment Share on other sites More sharing options...
papagush Posted January 24, 2019 Share Posted January 24, 2019 This issue NEEDS to be fixed. This is absolutely ridiculous. Link to comment Share on other sites More sharing options...
Maxweisen Posted February 4, 2019 Share Posted February 4, 2019 Just updated to iCue 3.11.114. Will see if this update has a fix for this issue. Link to comment Share on other sites More sharing options...
Maxweisen Posted February 7, 2019 Share Posted February 7, 2019 The issue still persists. Maybe some people at Corsair have something to say about this? It has been a long while. Link to comment Share on other sites More sharing options...
papagush Posted February 28, 2019 Share Posted February 28, 2019 Bump. A response from a Corsair rep regarding this issue would be appreciated. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted March 1, 2019 Corsair Employee Share Posted March 1, 2019 The team is aware of this issue and it is being looked into but as of this time there is no ETA on a fix. Link to comment Share on other sites More sharing options...
Dahnark Posted March 2, 2019 Share Posted March 2, 2019 The team is aware of this issue and it is being looked into but as of this time there is no ETA on a fix. One year with this issue. The best thing is that this problem was introduced in a version after 2.16 (with 2.16 it works perfectly). So you should solve quickly just checking the changes of that release on git... Link to comment Share on other sites More sharing options...
DontBuyKorsair Posted April 15, 2019 Share Posted April 15, 2019 Are you guys serious over there? You have a simple and horrible bug that you are neglecting to fix for over a year with literally thousands of people who own your product? WAKE UP AND FIX IT! HIRE SOMEONE IF YOU CAN'T! I won't ever buy another corsair product again- this is an absolute joke. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted April 17, 2019 Corsair Employee Share Posted April 17, 2019 Are you guys serious over there? You have a simple and horrible bug that you are neglecting to fix for over a year with literally thousands of people who own your product? WAKE UP AND FIX IT! HIRE SOMEONE IF YOU CAN'T! I won't ever buy another corsair product again- this is an absolute joke. I am sorry you feel this way. Link to comment Share on other sites More sharing options...
NoobOwnag Posted April 22, 2019 Share Posted April 22, 2019 I am sorry you feel this way. A Corsair Employee Replies with "I'm sorry you feel this way." Wow, it's impressive to me that thousands of people can be reporting this bug, and the software development team at Corsair can simply ignore the issue. Why does this happen? Can we get some technical detail? SideTones are an important feature and a strong reason why these headsets are ideal. When the feature works its very nice; and prevents the user from being louder than they need to be as they can hear themself talk through the microphone. Why, when I mute, then unmute the microphone does the software forget to introduce the sidetone? Only when I restart the iCue software does it "SOMETIMES" work again. I notice that when I shutdown my PC the sidetones begin to work just as the machine shuts down. How unfortunate that a company such as Corsair, that has an incredible product line, can do such a poor job on the supporting software. I am incredibly disappointed and flabbergasted as to why this has gone on for so long with not a response worthy of note. Just a bug we have to live with; or buy a new product. Sad... just Sad... Sincerely, Disappointed Void Pro RGB User. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted April 22, 2019 Corsair Employee Share Posted April 22, 2019 A Corsair Employee Replies with "I'm sorry you feel this way." Wow, it's impressive to me that thousands of people can be reporting this bug, and the software development team at Corsair can simply ignore the issue. Why does this happen? Can we get some technical detail? SideTones are an important feature and a strong reason why these headsets are ideal. When the feature works its very nice; and prevents the user from being louder than they need to be as they can hear themself talk through the microphone. Why, when I mute, then unmute the microphone does the software forget to introduce the sidetone? Only when I restart the iCue software does it "SOMETIMES" work again. I notice that when I shutdown my PC the sidetones begin to work just as the machine shuts down. How unfortunate that a company such as Corsair, that has an incredible product line, can do such a poor job on the supporting software. I am incredibly disappointed and flabbergasted as to why this has gone on for so long with not a response worthy of note. Just a bug we have to live with; or buy a new product. Sad... just Sad... Sincerely, Disappointed Void Pro RGB User. I understand the frustration of the consumer here. I deal with the very same bug every day at work with my pair of Void Pro RGB Wireless headsets and have brought this up numerous times with the appropriate individuals. It is something that they are very aware of and are looking into but at this time we unfortunately do not have an ETA on when it is going to be fixed. I am here and willing to answer and address concerns and questions but and I am relaying appropriate information along but that is all I can do on my end of things. Link to comment Share on other sites More sharing options...
CrysKilljoy Posted May 19, 2019 Share Posted May 19, 2019 I'm honestly impressed, as I own my Void Pro for just a month or so and was interested to find a fix for this. Seeing this goes on for so long is really outstanding. Not in a good way, though. I think you guys at corsair should shift your priorities over to the software departement. iCue might be the definition of the "is it a bug or a feature?"-meme. It really needs an overall rework. My whole setup is made out of Corsair products but it's nothing to show off, as nothing works as expected. That really negates the point of owning a rgb gaming setup. I won't switch to Razer as the prices and hardware are even worse, but I guess the next build might be something more reliable. You still have a time to change my mind.... and maybve the mind of some fellow disappointed users. Link to comment Share on other sites More sharing options...
TheMac Posted May 25, 2019 Share Posted May 25, 2019 I understand the frustration of the consumer here. I deal with the very same bug every day at work with my pair of Void Pro RGB Wireless headsets and have brought this up numerous times with the appropriate individuals. It is something that they are very aware of and are looking into but at this time we unfortunately do not have an ETA on when it is going to be fixed. I am here and willing to answer and address concerns and questions but and I am relaying appropriate information along but that is all I can do on my end of things. I to am living with this issue. My headset was an RMA replacement for a Void pro that went faulty. The sidetone feature was the thing that immediately warmed to me, but when it randomly stops working is irritating as hell. I cannot play using PTT, so I have an open mic and simply lift the boom and lower it. Except when sidetone stops working it throws me. It is all fair and well being willing to answer and address concerns over issues that are very new or for issues people may have heard as rumours. This issue has been going on for well over a year and simply being told there is no ETA is beyond mind boggling. Questions I have is Why is there no ETA ? Are the devs putting this on the lowest or highest priority (bearing in mind this is a feature of the product that helps it sell im sure) ? What exactly is causing the delay in looking into and fixing this issue ? Considering the speed at which this issue is being handled why should I have confidence in Corsair in their water cooling units? As I am looking to use them to overclock my CPU. Link to comment Share on other sites More sharing options...
st_mac Posted June 12, 2019 Share Posted June 12, 2019 It has been 16 months since this was first reported. As it been decided that this will just not be resolved? Link to comment Share on other sites More sharing options...
ClemCa Posted June 13, 2019 Share Posted June 13, 2019 I had the same problem quite a few times. It always happens when your headset is slightly out of range (not enough to be entirely out, that makes the connection state flicker a bit between connected & out of range). You will hear one or several "mic off" in the process. It's always there that the mic stops working correctly and that the red led stays red. What did the trick on my side was forcing a firmware update & restart icue (not the service, the app itself) after it. Link to comment Share on other sites More sharing options...
DivisionByZero Posted July 3, 2019 Share Posted July 3, 2019 Questions I have is Why is there no ETA ? Are the devs putting this on the lowest or highest priority (bearing in mind this is a feature of the product that helps it sell im sure) ? What exactly is causing the delay in looking into and fixing this issue ? These are great questions to those of us that have been waiting over a year for this fix. Does Corsair have an update yet? Thank you... Link to comment Share on other sites More sharing options...
thexential Posted July 6, 2019 Share Posted July 6, 2019 Also in for an update on this issue. It is quite annoying and seems trivial to fix. For me, constantly muting and unmuting the mic will get the feedback working. Looking to replace my corsair keyboard soon, and would like to go with another corsair but with this shoddy support for a simple bug (that's hugely annoying) I might try different waters. Link to comment Share on other sites More sharing options...
Xilingus Posted July 13, 2019 Share Posted July 13, 2019 So I just found out my problem, if you hold the mute button on the headset it turns on and off the sidetone function, I feel so dumb but I hope I could be of any help. 1 Link to comment Share on other sites More sharing options...
thexential Posted July 27, 2019 Share Posted July 27, 2019 So I just found out my problem, if you hold the mute button on the headset it turns on and off the sidetone function, I feel so dumb but I hope I could be of any help. Yeah this is a workaround but its still a hassle. Good info to post though as I'm sure a lot of people do not know you can do this. Link to comment Share on other sites More sharing options...
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