bondisdead Posted August 1, 2020 Share Posted August 1, 2020 Submitted a ticket on 7/24/20 about memtest86 errors on a kit of Vengeance LPX Black 64GB (2x32GB) 3000MHz DDR4 RAM. Uploaded copy of invoice, pictures of serial-number label, screenshots of memtest86 errors, what I did to debug and isolate the issues (ie. tested on two different motherboards, Intel + AMD w/out XMP). They respond on 7/28/20, claiming that they couldn't read the pictures of the invoice or serial-number. I download the pictures directly from the ticket, and they are all legible. Nevertheless, I upload better quality copies within an hour of the ticket. So here I am 3-days later on 7/31/20, and no response. Clearly the request for additional pictures was a stall tactic. What is going on with this company? Yes, we are in a global pandemic. But tech support is probably (or should be) working from home. I don't accept that as an excuse. If you can't support your product, you shouldn't be selling it! They sure have no issues supplying RAM to retailers. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted September 2, 2020 Corsair Employee Share Posted September 2, 2020 Our support teams are still working around the clock with a really high volume of support tickets due to the current situation. If they haven't responded by now, please let me know and I'll see what's going on from my side. Link to comment Share on other sites More sharing options...
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