Kp7409 Posted September 29, 2020 Share Posted September 29, 2020 Ref: 2003582823 I have a TX550m that failed suddenly. It tripped the fuse on the electric circuit. When I reset the fuse and turn it back on sparks flew out the back and tripped the fuse again. Opened an RMA ticket on the 21st Sept. Got a reply on 22nd asking if it damaged other components. I said I wouldn't know because I don't have a spare PSU to power up the PC. Since then no more emails from Corsair even though I sent them numerous emails trying to get an update. Tried the RMA request reference in the online checker, it returned 'No order found'. A 80+ Gold class PSU that failed in 5 months is poor but what's even worse is that the supposedly 7 years warranty where the company can't be bothered to support is even worse. Link to comment Share on other sites More sharing options...
Kp7409 Posted September 30, 2020 Author Share Posted September 30, 2020 The day after opening this thread. Corsair has approved the RMA and supplied a prepaid returns label. Fingers crossed for a quick replacement. Now off to a DHL drop off point. Link to comment Share on other sites More sharing options...
Kp7409 Posted October 6, 2020 Author Share Posted October 6, 2020 Replacement PSU now received. Since receiving returns label and shipping it off to Corsair at the end of last week, things sped up. They received the faulty PSU on Monday and dispatched replacement same day which was received the next day. There was more communication from Corsair reps on each stage of the process. Corsair, you have redeemed yourself. This is how customer service should be. Let's hope the new PSU can uphold your reputation. Link to comment Share on other sites More sharing options...
stlmikey Posted October 6, 2020 Share Posted October 6, 2020 Replacement PSU now received. Since receiving returns label and shipping it off to Corsair at the end of last week, things sped up. They received the faulty PSU on Monday and dispatched replacement same day which was received the next day. There was more communication from Corsair reps on each stage of the process. Corsair, you have redeemed yourself. This is how customer service should be. Let's hope the new PSU can uphold your reputation. I'm not seeing any of this, my post was deleted. Not happy with corsair right now. Link to comment Share on other sites More sharing options...
PREACHER716 Posted October 6, 2020 Share Posted October 6, 2020 Dang thats not good Link to comment Share on other sites More sharing options...
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