JaeXMachina

Not solved, but Corsair Commander Core that comes with iCUE H100i Elite LCD XT worked. I guess Commander Core XT is not compatible whatsoever.

Hello! I have an Alienware R16. Since it was my first pc and did not know much about computers I got the cheapest version, which came with a fan and an air cpu cooler. After doing some research on how to potentially upgrade my PC since it got very hot, I came across a reddit post of an user who upgraded their R16 with a CORSAIR H100I ELITE LCDXT 240 BLK AIO. I decided to buy the CORSAIR - iCUE H60X RGB ELITE to replace the rear fan and the air cpu cooler. After installing I noticed that the fan and pumped work properly but I had nowhere to connect the RGB cables. So I got a COMMANDER CORE XT. After this my fan and pump's RGB turned on white. The iCUE software has not been able to detect my Commander XT (neither my pump or fan), neither my Windows Device Manager. So far I have tried getting an USB 2.0 Hub (since the Aurora R16 itself does not have any....) and a USB 2.0 to USB-C adaptor, just like the reddit user recommended on his upgrades. So far nothing has worked and I have been seriously thinking about returning everything I bought and just get the Alienware hardware instead. I tried this already with a second Commander XT. Has anyone had similar issues?