Yeah, I have to agree. This software has been a nightmare. There is no reason to buy a mouse with this software when there are others of the same caliber without any issues. After finally starting to get the hang of using the software, it now won't even show the mouse settings options, and everything has reverted. Now I have a painfully slow mouse that I can't configure anything on through iCUE. The software is now just another out of 10,000 hardware trackers with 100 bells and whistles but this one ignores the basic reason I have it. Very frustrating. The program has frozen several times and crashed. This should be really, really simple. I've never had to spend this much time messing with mouse software. It's pretty ridiculous. I think the point this guy is making is it's pretty bad to even have to open a support ticket for something that is smooth as butter with every other brand.
