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dazcoates

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Posts posted by dazcoates

    iCue 4.17.244 Elite Capellix LCD Screen Issue

    in iCUE Software Troubleshooting

    Posted

    7 hours ago, Malabra said:

    downloaded the new iCue 4.19.191 update and now I don't see the option to change the LCD screen for H150i Elite LCD. It is missing The "Screen Setup" and "Hardware Screen" tabs are completely gone from the Elite Capellix menu. You responding your investigating since November you should have fixed this what is the deal! Some would say that this is false advertisement and law suits can pop up I would be careful. Know are you going to fix this or keep just sit there and do nothing until lawyers jump in and aim for some easy money with your miss management. ALL WE ASK IS FIX THIS!!!!

    Have you opened a ticket with the support? They have been more than helpful with me and have provided me with the option to get a replacement. There have probably been millions of these items sold and the probably low percentage that have issues with their units are being dealt with via an RMA so id open up a ticket so they can take a look.

    iCue 4.17.244 Elite Capellix LCD Screen Issue

    in iCUE Software Troubleshooting

    Posted

    19 minutes ago, frxty said:

    Same issues after many of the previously mentioned fixes.

    Manually closing and restarting iCue will bring back the display (from "warning" to "liquid temp" at least).

    Ring is then configurable, display is not.

     

    Specs:

     

    • Gigabyte Z690 Aorus Master
    • Issues after one, maybe two days
    • Tried all possible combinations of USB-Connections, currently all devices (Commander/Capellix) directly connected to MB
    • Forced FW-Update gives me an error message

     

     

    I'm sorry but i don't understand how the capellix can be connected directly to the motherboard as suggested by @Corsair Nick as my capellix pump head from my H100i AIO has a proprietary connection to the commander core and not usb 2 or 3?

    iCue 4.17.244 Elite Capellix LCD Screen Issue

    in iCUE Software Troubleshooting

    Posted

    1 hour ago, skatevans said:

    I will post again - I updated BIOS and disabled any OC (including auto or PBO) and removed the XMP profile from my RAM kit.

    Haven't had any issues...I have woken my PC up from many sleep cycles and the screen continues to work.  Give it a try.

    Have tried this it didn't work for me. I have now replaced the LCD screen with the original capillix pump head and that isn't working either. I have completely wiped my pc and started from scratch from windows 10, icue 3 all the way up to the latest windows 11 and icue 4. I am certain it is a firmware issue with the commander core as the original pump head ONLY plugs into the commander core and doesn't need any other usb power. It is seated correctly and is still only showing the commander core in iCue and will not show my H100i cappilix no matter what I've tried. Hopefully we get a firmware upgrade to flash and fix.

    download (1).png

    iCue 4.17.244 Elite Capellix LCD Screen Issue

    in iCUE Software Troubleshooting

    Posted

    Still having this issue. Been 3 days and I have tried EVERY possible fix that i have read either on this forum or over on reddit. Mine was working perfect for 10 days until i decided to take the side glass panel off my 4000X. As soon as i clipped the glass panel back on the red exclamation point came up immediately. I have gone through every step, I have even reinstalled windows. I am wondering though if it could be a connection issue with the LCD unit. I am using the 2 point tension socket that comes with AM4 Ryzen motherboards. Could this be too tall so the pin connection between the pump and LCD screen aren't seated enough? I would buy the new AM4 elite retention kit but i cant find it in stock at any UK suppliers. Would be interesting to see what system others with problems are having?

    iCue 4.17.244 Elite Capellix LCD Screen Issue

    in iCUE Software Troubleshooting

    Posted

    2 hours ago, Corsair Nick said:

    We are investigating into the feedback all of you have provided regarding the Triangle appearing on your Elite LCD screens.  Although some of you have already tried these steps and already provided some of these details, can you please put all the following in a single response:

    • System specs (Motherboard brand and model)
    • How long after installation did the issue occur
    • Test the different connection methods
      • Piggyback to Commander CORE
      • Through splitter cable to Motherboard
      • Direct to motherboard
        • Test all USB 2.0 ports available
      • 3rd Party USB Hub
    • Perform Force Firmware Update

    Once we have all the information, we can pass this to our development team to look into.

    • System specs -  Aorus B550 Elite V2 
    • How long after installation did the issue occur - 10 days
    • Test the different connection methods
      • Piggyback to Commander CORE - unsure what this means
      • Through splitter cable to Motherboard - tried
      • Direct to motherboard
        • Test all USB 2.0 ports available - 2 tried
      • 3rd Party USB Hub - not available
    • Perform Force Firmware Update - tried
    • HAVE TRIED A FULL REINSTALL OF WINDOWS 11, FIRST USING THE ORIGINAL PUMP HEAD BUT THIS NO LONGER SHOWS UP IN ICUE 3 OR 4. NO LONGER SHOWING RGB. TRIED FORCE UPDATE OF COMMANDER CORE WITH AND WITHOUT THE NEW LCD UPGRADE BUT NO USE. UPDATED AND UNINSTALLED ICUE3&4 AT LEAST 5 TIMES.
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