Hello,
I just bought a Virtuoso Wireless RGB SE last Friday and I'm pretty disappointed by the issues I get with it.
For a 200€+ device I expected a little more ... no ... a lot more.
Since the installation of the Virtuoso, I never got it to work properly, sometimes I had sound only and no mic, mic only and no sound, no sound and no mic be it from wired USB mode or wireless connection. I never got the headset to work properly on wired USB mode but now I managed to have both sound and mic in wireless (which was one of the reasons I got the headset) but when I use the mic, after some time (15 minutes maybe or less) the sound becomes horrible, crackling, saturating, robot and I have to switch off the headset then switch it on again to get the sound back to normal and again after a short period the issue comes again. It happened on Discord, Signal calls (the 2 applications on which I use the microphone...)
So here are the things I've already tried to try to solve these issues.
On 1st install I used iCue 4.17.244
I have followed the steps found here but no luck, still had the headset working inconsistently (sound only and no mic, mic only and no sound, no sound and no mic, both sound and mic at times).
I tried to use wired USB mode and wireless mode on different USB ports => direct Front IO USB 3, direct Rear IO USB 2, direct Rear IO USB 3, tried all these ports also on a USB HUB and on USB extension.
I have tried to follow the reinstall steps again to install iCue v3.38.61 since it's the version that is downloadable when going to the donwload page dedicated to the headset.
For info : dongle FW version is v0.16.80 and headset FW version is v0.17.149 and system specs are available in my profile.
The best result was getting everything to work on wireless with iCue v3.38.61 regardless of where it's connected with sound and mic but only for a short period (if I use the mic) after wich I have to restart the headset by switching it off and on. Everything stays fine If I don't use the mic though.
Worst thing it did was shutting down other peripherals when I switched USB ports during my tests. It sometimes got my Razer keyboard, mouse or keypad undetected forcing me to physically disconnect then reconnect them so they work again. It never happened before getting the Virtuoso.
I've searched a lot to get a solution but never got closer to get it to work properly.
Another thing I noticed today is when I use the headset with 3.5mm jack on my phone I have "white noise" that stops only when I disconnect the jack from my phone
Sorry for the long post, I hope someone here will be able to help... I have opened a support ticket on saturday and haven't heard from Corsair support since...
Shoop