Tucc4
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Posts posted by Tucc4
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I contacted Asus customer Support about this. Looks like the last Asus Plugin Update broke the integration. They forwarded the case to their developer team, guess we need to wait for a fix
Not sure who you contacted in Asus but I have been dealing with them for the past few days. Now they want me to send them my GPU. They think it is defective, lol. Are they crazy? Do they know how hard it was for me to get this card? I can't get it through their head that the card is not the issue! Response from Asus was priceless..."As far as I can tell, you've tried every possible troubleshooting method and none of them have succeeded. We recommend that you send the device to us so that we can inspect and test it physically."
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I contacted Asus customer Support about this. Looks like the last Asus Plugin Update broke the integration. They forwarded the case to their developer team, guess we need to wait for a fix
Glad to hear. I have been emailing Asus support for 2 days now going in circles. They kept telling me I needed to do a "clean install" of Armoury CRATE. I told them 34687 times that would not fix the issue and that the ASUS GPU Plugin needed to be fixed. Happy to hear you talked to someone who didn't give you the runaround! Fingers are crossed that it will be fixed soon.
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The iCUE software is only able to control the LEDs that the Asus developed and provided plugin is reporting. The plugin pulls that information from the Asus lighting services that are installed by Armoury Crate and run in the system background at all times when installed. A fix for this issue would have to be provided by Asus because either their plugin needs to be updated by them, or they need to resolve the underlying issue in Armoury Crate.
The problem is ASUS support has no idea what I am talking about! If I could get in contact with the right person from Asus, I think they would be able to resolve the issue in an update. The problem is Asus support is not going to do that for me! All they keep telling me is to do a clean install. That is not the problem. I can not get that through their head!
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You are going to need to refer to my post before your reply.
I contacted Asus support and they are about as much help as Corsair. I installed everything on a fresh install of windows 10 and the problem is still there. If anyone has a solution please let me know. This is driving me CRAZY! When I contacted Asus they acted like I was speaking a language from another planet. They had not a clue other than to do a clean install. I have done that 3 times now. Same problem! All of my drivers, bios and software are up to date. I believe the Asus GPU plugin is broken but not sure who or how to get it fixed.
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Jeah i can confirm that with my 3070 ROG Strix , since the newest update (trough Armory crate) i can select 10 LEDS on the card in ICUE (before the whole card only showed 1 LED)
But if i select all 10 LED only the 10 Right ones light up and the left half stays black.
Seems like Asus wanted to improve the integration but something went wrong
I am having the same issue. Only the right side of my ROG Strix 3080 is controllable. It is driving me crazy! Has anyone found a fix? Thank you.
Asus RTX3080 and icue?
in iCUE Software Troubleshooting
Posted