Fraser.G

Hi, I tried this and it resolved the issue :) Quick observation - the first time I tried this, the headset was plugged in to charge and the reset didn't resolve the issue. I unplugged the headset from power and re-ran the reset process and it did work. Thanks!

Hi, I'm a new user - hopefully someone can advise. I'm using HS70s on my work laptop for video calls and stuff, and have been for a few weeks. As this is a work laptop I can't install the iCUE software (I've installed iCUE on my personal gaming laptop and have no issues on that machine at all). Over the last couple of days, my headset has started behaving differently - when I press the mute button it mutes the audio as well as the microphone. Unmuting doesn't do anything - once it's muted I can press the button as often as I like and I still can't hear anything/mic is muted too. I have to eject the bluetooth dongle and plug it back in to get audio back. Is this something that I can resolve or am I just going to have to deal with it? TIA