orion281975

Based on what your telling me, I think the best is for her to return it and get a different brand or model. Not sure what to make out of the Led controller if that may be the same thing or not with the motherboard.

I'm looking for some advice and hopefully someone has had something similar happen. A friend of mine asked me if I could help his Daughter out with a first time system build. I've been a System's engineer for about 22 years now but really don't do much with custom system builds as I used to. Regardless, I took a look at the machine and was able to get everything functioning but the H100i RGB Platinum as well as the Hub and RGB controller that comes with the iCUE 465X rgb case. Machine boots up and comes up with a cpu fan error and the light on the cooler does not light up. If I disconnect the sata cable and reconnect it hot, it will fire up, then control alt delete and fan is working and everything works fine. I've seen some stuff on the forums in regards to proper powersupplys with 3.3 volts on a rail and believe the power supply is sufficient. I also notice that icue does not recognize the cooler which was connected to the usb port on the bottom of the MB. I did try also plugging in a standard micro usb cord from a usb to the cooler and does not see it as well. The RGB hub does nothing and I've connected one fan at a time to it. Part of me thinks the 2 things are smoked but also think maybe it's the powersupply. Other than those 2 things, all is working fine with the machine. Motherboard is a B550M-PLUS (Wi-fi) from asus and the power supply is a thermaltake GF1 750. Hoping someone else has had some parts or some experience the same as I am having.