[H100i Platinum keeps restarting]

If you are connecting the USB for the H100i Plat through the USB passthrough of your Commander Pro that is going to be your issue. The Asus Prime X570 board utilizes a lower quality internal USB controller that doesn't provide enough USB power in order to properly utilize the passthroughs of the Commander Pro and as such you will need to utilize a high quality internal USB hub that has supplemental power directly from your PSU such as the hub you stated you purchased already and have on the way.

 

Thank you for your answer and clarification. Stating this out loud saves nerves and time for many Prime X570 users.

 

EDIT: If you are waiting for hub or/and dont care about RBG settings and BIOS fan control is enough for you - I have good news. By pulling of both Commander Pro & H100i USB's from your motherboard makes your PC run normal on ASUS PRIME X570-P. If I leave one of those (or both) plugged in, I get terrible USB disconnects and stutter.

 

EDIT2: Installed the hub and everything works fine now.

[USB Disconnect/Connect Sounds with RGB Issues]

Waiting for my NZXT Hub to arrive (probably gonna take a week...).

[Commander Pro USB Resetting]

ASUS PRIME X570-P user reporting in. Same issue here.

[H100i Platinum keeps restarting]

Usually the powered hub solves it. Still don't know what causes it, if it's some power delivery issue on X570, or agressive polling from iCUE.. but it seems restricted to X570 and B550 motherboards so far.. Hopefully that works for you too

 

EDIT: After some testing BIOS settings didnt help me either. Hopefully the hub works.

[H100i Platinum keeps restarting]

Self talk continues. I installed USBDeview and noticed it's not actually H100i dropping off, but Commander PRO (surprise...). Hope the HUB fixes this.

[H100i Platinum keeps restarting]

I also get this in my Service_Trace file when the USB disconnect sound appears:

 

2021-01-27 14:03:34.7277 | 29 | WARN: DeviceControlExtentions | Exception of type CorsairLink4.Module.ProDevices.Common.Exceptions.ProDeviceException occured (try 1 of 5)

CorsairLink4.Module.ProDevices.Common.Exceptions.ProDeviceException: No response ---> System.IO.IOException: Operation failed early. ---> System.ComponentModel.Win32Exception: Laite ei ole yhdistettynä

--- Sisäisen poikkeuksen pinon jäljityksen loppu ---

kohteessa HidSharp.Platform.Windows.NativeMethods.OverlappedOperation(IntPtr ioHandle, IntPtr eventHandle, Int32 eventTimeout, IntPtr closeEventHandle, Boolean overlapResult, NativeOverlapped* overlapped, UInt32& bytesTransferred)

kohteessa HidSharp.Platform.Windows.WinHidStream.Write(Byte[] buffer, Int32 offset, Int32 count)

kohteessa HidSharp.HidStream.Write(Byte[] buffer)

kohteessa CorsairLink4.Module.ProDevices.Common.ProDeviceHidCommunicationHandler.WriteOutputBufferBuilderData(ProDeviceOutputBufferBuilder builder)

--- Sisäisen poikkeuksen pinon jäljityksen loppu ---

kohteessa CorsairLink4.Module.ProDevices.Common.ProDeviceHidCommunicationHandler.WriteOutputBufferBuilderData(ProDeviceOutputBufferBuilder builder)

kohteessa CorsairLink4.Module.ProDevices.Common.ProDeviceHidCommunicationHandler.WriteAndRead(ProDeviceOutputBufferBuilder builder)

kohteessa CorsairLink4.Module.ProDevices.Common.FanDevice.ProFanDeviceDataProcessor.ReadFanState()

kohteessa CorsairLink4.Module.ProDevices.Common.FanDevice.ProFanDevice.ProcessExternalTemperatureData(DeviceCommunicationData data)

kohteessa CorsairLink4.Module.ProDevices.Barbuda.BarbudaDeviceComponent.ProcessExternalTemperatureData(DeviceCommunicationData data)

kohteessa CorsairLink4.Module.ProDevices.ProDevicesComponent.<InternalProcessExternalTemperatureData>d__14.MoveNext()

--- Pinon jäljityksen loppu aiemmasta sijainnista, jossa palautettiin poikkeus ---

kohteessa System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

kohteessa System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

kohteessa CorsairLink4.Module.Common.BaseControlledComponent.<ProcessControlData>d__0.MoveNext()

--- Pinon jäljityksen loppu aiemmasta sijainnista, jossa palautettiin poikkeus ---

kohteessa System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

kohteessa System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

kohteessa CorsairLink4.Service.Common.Utils.DeviceControlExtentions.<ProcessDeviceRequest>d__0.MoveNext()

[H100i Platinum keeps restarting]

Hello,

 

Having issues with new build:

 

- AMD Ryzen 5 5600X / 3.7-4.6 GHz,

- GIGABYTE Radeon RX 6800 GAMING OC 16GB,

- ASUS PRIME X570-P,

- 16 GB G.Skill AEGIS DDR4-3200 C16 DC,

- WD Blue SN550 - NVMe SSD 1TB,

- Corsair Hydro H100i Platinum RGB watercooler,

- Corsair iCUE 465X RGB with tempered glass and 3x RGB fans, + Commander Pro

- Corsair RM750x 80+ 750W Gold certified

 

I get mega annoying USB disconnect sound + mouse & keyboard stutter randomly. I've tried everything (these issues seem pretty common with Ryzen 5000 + X570): updated BIOS, forced PCIE to gen 3, tried disabling C-states, reinstalled Windows, updated all drivers & checked the USB cable. All of my components are recognized fine on ICUE and they are controllable. First I thought it was all USB ports collapsing, but USB Log view doesnt record anything.

 

I've already ordered NZXT hub if it helps, but it's ETA is unknown. Do you guys have any ideas what the problem could be? I wasted too much money on this setup after 10+ years of Intel life without any problems.