Andrew P

The 4+ month wait continues. I feel like they developed the coronavirus vaccine quicker than Corsair can implement a simple fix for bad firmware lol.

This whole scenario is disgraceful. One workaround for me is to only charge the headset for up to 15 minutes. My headset took over 50 hours to finally power off so I never charge and try to keep them to minimum power at all times. That said ill never buy another Corsair product again. I left a negative Amazon review and will continue to tell friends, family, and fellow xbox live players to stay away from this company.

Thanks for the update. I think the answer here is to make sure a hard reset is included in any headset firmware shipped to end users. If this was included (and this may be the only headset on the market that doesn’t have this “feature”) at least we would have a work around and not wait months for a solution.

2 months and counting. Whats the problem here? Worst company and support ever. I will never buy another one of their headsets. What a joke!

These issues started in November. Paying $150 for a bricked headset and then waiting makes no sense. How hard is it to include a hard reset? Almost every device has this “feature” and that would solve the initial problem. They need to update their validation process because I’m not sure how you could miss a bricking headset. The end users have obviously been able to replicate in record numbers, but Corsair seems to be struggling?

Mine were frozen for almost 70 hours before they powered off. Just started charging them. I don’t plan on charging above 50%... I’d still like to return and I have already purchased the Steelseries Artis 9x as a replacement headphones. I plan on calling Corsair tomorrow to hopefully setup a return. This lack of quality and service is not acceptable.

My headset has now been bricked for 44 hours. The white light is still on and they are not responsive. Support has been terrible. I purchased through Corsair, but kids will now be at 5+ days with no headset. For $25 I expected more, for $150 I expect a lot more. Once I get this resolved I will never purchase another Corsair product again. Worst product I’ve owned this year.

I’m at 40 hours now. I wonder if they are bricked for life? Terrible service and support though. Can’t imagine no reset option either. I wonder if they paid for all of the positive reviews across the web?

Did yours ever reset? Mine are on 36+ hours and still have not powered off yet...

I wanted to provide another update... My headphones have been showing the white light for over 36 hours now and still have mot powered off. Kids cant play any Xbox online because we replaced out old headphones which worked perfectly for 2+ years. How much longer do I need to wait for these to power off? Can I get a replacement? Or my money back? These headphones seem to have serious problems. Thanks.

Thank you for the update. Merry Christmas!

Same problem here. I just submitted a ticket. The HS75XB no longer connects to Xbox Series X and is unresponsive. The charging light is white. I’m waiting for it to power off, but it was fully charged so who knows how long this may take? I’m also concerned that this was reported on 12/8 and resolution yet. 1. Why is there is no way for the user to reset the headphones? 2. What is the ETA for the fix? 3. And if you cant replicate the problem update the firmware to include a reset so we ‘ have to wait 18+ hours for the headphones to power off This should not take 2 weeks to resolve