sohilj23

I'm also experiencing the same issue, and it started about a week ago. I've installed a fresh copy of Windows trying to fix it, but nothing has worked so far. The hardware lighting doesn't save on my H150i Elite Capellix and it defaults to RED when iCUE is not open. I don't usually run any RGB color in the background and most of the times I don't have the iCUE running, but now I'm forced to use it to avoid the bright RED color. Has anyone found a solution? I don't know why but Corsair software side is always full of bugs and issues.

I thought I was the only one with this problem. Corsair told me via email this is a hardware issue and only RMA can fix it, I am waiting for my replacement.

Sorry for the delay on my end. I haven't had the sound issue for a while, but not sure how long that will last. The volume wheel doesn't work when the headset is connected to the PC via the 3.5mm jack, neither does the mic. I did a firmware/dongle update, but the volume wheel issue has been occurring randomly and it seems to get worse when the headset is low on battery. I have been communicating with Corsair via email, and it seems I am getting a replacement. Hopefully, that unit is not suffering from the same issues. Corsair's response to these issues has been non-existent. This product was released like a year ago, and there are still some major issues that should've been patched/fixed after the release. I am sure you guys are doing your best to identify the issues and find a solution, but I am seeing numerous reports of people with similar cases. It'd be nice to have an official response as to why it is happening and how it can be fixed.

Hi there, Closing the iCUE didn't fix the issue, but the audio started to work on both sides after using the wired/wireless switch multiple times. I've experienced this issue two times, and a fresh version of Windows didn't help either. I can also confirm, connecting the headset to the PC via cable didn't make a difference (USB 3.1/3.0 ports). It's working at the moment, but is this a QC issue? Software issue? Apparently, there are some other posts on this forum reporting the same issue. The other problem regarding the LED indicator persists, and the headset stays in a pulsing amber/green light for a long time without turning to a solid green light (won't show up as fully charged in iCUE software either) unless reconnected to the PC. I've used multiple different ports on the PC without any luck (Using ROG STRIX B350-F). I thought to myself maybe a program is interfering with the charging process, so I reinstalled the latest build of Windows, but it didn't help. So I'm hoping this is a firmware/software issue, so I don't have to go through the replacement/return process. Let me know if you need me to send some logs/system information. Thank you.

May I please get a response from you guys? My posts are being ignored. Thank you.

I can also confirm the right earcup just stopped working. There is no sound coming out of it. I tried to switch between wired/wireless mode and it didn't make a difference, it happened a few days ago as well but got fix on its own, but earlier today the sound was switched in earcups. So the sound of the left earcup was coming out of the right side! Is this a software issue or hardware issue? I got this headset from Corsair just 10-12 days ago as a replacement for a different model I had. On top of this issue, the volume wheel is also acting strange, it mostly decreases the volume when I try to increase it! It's just so frustrating. The QC on this headset is horrible.

Could you please help me with the charging issue? The headset LED shows a pulsing amber light when it's charging, but it won't turn into a solid green unless it's disconnected and reconnected to the pc. So there's no way of knowing if it's fully charged. This is quite annoying. Also sometimes when I plug it in for charging, it's a pulsing green instead of amber.

Hey everyone, I got my Virtuoso SE like a week ago, and love the feel of the headset, but facing two major issues. When I try to charge the headset, the LED indicator turns into a pulsing green color despite the fact the battery is quite low, but I am almost certain there used to be an orange light when it was charging till I updated the iCUE software. There's an issue with charging time as well and not sure how long it takes to charge the headset. I'm using the USB 3.1 type A port on my computer for charging, and for example, the headset was in charge for over 4 hours and the LED light was still blinking green. So there's no way to tell if it's fully charged or not until the headset is reconnected to the pc cause then you can hear the voice prompt of charge complete. Any help would be appreciated.