BMV

Thanks for your reply, however as mentioned on Corsair's website, their phones are offline until next week. I thought someone (other customers or even moderators) might be able to provide more insight on the matter. Also I can't seem to find any European support numbers so I figured forum would be a good idea.

Hi all, Today I received my purchased SF750 PSU that falls within the affected lot codes as advertised on this thread https://forum.corsair.com/v3/showthread.php?t=197081&highlight=SF+replacement My questions are: 1) Should I contact my reseller to organise a replacement for me and let them deal with the recall or should I do it myself via the Corsair RMA page? 2) Living in Germany, it is mandatory to pay import tax of any goods that come from outside of EU, therefore will the replacement PSU come from Corsair's Netherland distribution center or from elsewhere? 3) Will the replacement PSU be a brand new unit or a refurb unit? Mine is currently still in the plastic wrapping unopened and I would like to receive a brand new replacement. 4) Roughly how long does the advance replacement unit take to arrive to end users? Are we talking days or weeks? Thank you for your help and any additional information you can provide.