[Harpoon RGB wireless USB receiver problem]

Hi there,

 

when I'm using my Harpoon RGB wireless via cable everything works fine.

 

When I try to use it with USB it isn't working. I read forums and found that I need a Mouse Firmware update.

 

(please see attachment)

 

The problem is that I cannot do this because ICUE says:

 

"Plug in the USB wireless receiver to start the update". It is plugged in.

I tried different USB ports. Also I tried the same thing on laptops extra - still the same.

 

My dongle firmware is "Dongle Firmware v. ?"

 

I checked if this USB adapter is the one for my mouse - the same S/N.

 

I have the newest software version of ICUE 3.28.70 also I don't have any problem with my other Corsair devices (I have also Harpoon - cable version).

 

I already create a ticked but I wonder if U guys can help me out in more simple way?

 

Thanks in advance.

Best regards

Maciej Kowalczyk