timorino

Thanks for your past assistance Mint. I was able to get my RMA unit, that was great, though the process of completing my return continues to drag on which is disappointing and worrisome. I can see from my tracking number that you received my return unit a full week ago and still there has been no meaningful update on my ticket and no credit returned to my card charged. Is there any chance you can help escalate my case/ticket? Ticket number for this is: #2000971034 Thank you, timorino

I recently had a GPU failure with my Corsair One Pro (Intel i7-7700K, GTX 1080, 480GB M.2 SSD, 2TB HDD, 16GB DDR4) that is less than 1 year old from purchase date. I've submitted a warranty ticket a little over a week ago now (will be on the 10th day in a few hours) and can see it was assigned 5 days ago, but I have received any updates and no additional questions or support have been sent in the past week+ other than I can see someone was assigned to it. So I'm both missing my gaming :( and a little concerned that it's been that long with no response. Wondering if this can be checked into to make sure all is ok or if there is more information I need to provide, my warranty is up soon... The ticket number for this is: #2000971034