Hello everyone! I submitted a Corsair support ticket for this issue and spent the last two weeks talking to them about it. The Corsair rep first recommended uninstalling the current version of my iCUE software and installing the 3.24.52 version of iCUE which I did. He then gave instructions to perform a soft-reset on the headset with the following steps:
Step 1: Please make sure your headset is unplugged.
Step 2: Make sure your headset is powered ON.
Step 2: Hold the Mute button down for around 25 seconds. You will see the lighting on the side turn off.
Step 3: After holding the Mute button, wait for 15 seconds then hold the Power button until the headset turns on.
The lighting on the side of my headset did not turn off after performing these steps, so there was no indication that anything actually happened.
I sent them a picture of the serial number and part number of my headset after their troubleshooting steps did not work. They said my headset is out of warranty which I expected since I have had the Corsair VOID for a few years now.
As my headset is out of warranty they refused to replace it. After looking at other posts about this sidetone problem, it appears that this issue is even happening on new headsets.
With this issue going on, the Corsair VOID headset is terrible headset. When I have to mute my microphone to sneeze during a game, I expect to be able to hear myself after I unmute my microphone. The noise cancelling in the Corsair VOID is pretty good, but it becomes a nuisance with this problem.
After Corsair's response to my support ticket I plan to purchase a new headset from another company. I encourage anyone else that is having the issue to follow suit if you have the means. Corsair did post in this thread and acknowledged the issue 6 months ago, but we have seen no further updates and have no idea when the issue will be resolved.
I am just a frustrated customer that has had enough. Stay safe everyone! Much love!
