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mniccum

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Posts posted by mniccum

    iCue Service not starting during install

    in iCUE Software

    Posted

    I have it fixed for now. Here is what I did:

     

    Stopped any running msiexec.exe processes (a reboot would do the same thing)

    Deleted Files in C:\Users\<username>\AppData\Local\Temp

    Deleted Folder C:\Program Files (x86)\Corsair

    Deleted Folder C:\ProgramData\Corsair

    Deleted Folder C:\Users\<username>\AppData\Roaming\Corsair

    Deleted Registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Corsair

    Deleted Registry HKEY_LOCAL_MACHINE\SOFTWARE\Corsair

     

    Ran the MSI, it went through an uninstall process and then it installed successfully.

     

    I DO NOT RECOMMEND GOING THROUGH THIS PROCESS UNLESS YOU KNOW WHAT YOU ARE DOING. YOU CAN SERIOUSLY MESS UP WINDOWS JACKING WITH THE REGISTRY.

    iCue Service not starting during install

    in iCUE Software

    Posted

    Good to know. That's really odd. It sounds like, however, there are a couple of things that they need to look at. Thanks for the stack traces; that kind of stuff is always super-helpful.

     

    I am a system engineer and can typically troubleshoot these type of issues but there just isn't much useful info to go on. I appreciate you spending the time to respond.

    iCue Service not starting during install

    in iCUE Software

    Posted

    Your second error is likely a race condition. What devices do you have that iCue would be managing?

     

     

    Corsair - 750W 80+ Gold Certified Fully-Modular ATX Power Supply (CP-9020082-NA)

     

    Corsair - Vengeance RGB 16GB (2 x 8GB) DDR4-3600 Memory

     

    (being delivered tomorrow) Corsair - K95 RGB PLATINUM Wired Gaming Keyboard

    iCue Service not starting during install

    in iCUE Software

    Posted · Edited by mniccum

    Question: Is this a new install or installing over?

     

    This looks like it'll happen if debug logging is turned off. It's been filed as a bug for investigation. In the meantime, can you install Link/CUE?

     

    I guess it's been both since I have tried reinstalling Windows 10 multiple times.

     

    CorsairUtilityEngineSetup_2.6.79_release.msi installs successfully

     

    Thanks

    iCue Service not starting during install

    in iCUE Software

    Posted

    I found the "C:\ProgramData\Corsair\CUE\Service logs\Service_Error.log"

     

    2018-04-19 01:47:33.0226 | 2 | <COMPUTERNAME> | 3.1.0.30 | DevicesMonitor | ->

    System.InvalidOperationException: Collection was modified; enumeration operation may not execute.

    at System.ThrowHelper.ThrowInvalidOperationException(ExceptionResource resource)

    at System.Collections.Generic.Dictionary`2.Enumerator.MoveNext()

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeDictionary(JsonWriter writer, IDictionary values, JsonDictionaryContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeValue(JsonWriter writer, Object value, JsonContract valueContract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeValue(JsonWriter writer, Object value, JsonContract valueContract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeList(JsonWriter writer, IEnumerable values, JsonArrayContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeValue(JsonWriter writer, Object value, JsonContract valueContract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeValue(JsonWriter writer, Object value, JsonContract valueContract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerProperty)

    at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(JsonWriter jsonWriter, Object value, Type objectType)

    at Newtonsoft.Json.JsonSerializer.SerializeInternal(JsonWriter jsonWriter, Object value, Type objectType)

    at Newtonsoft.Json.JsonConvert.SerializeObjectInternal(Object value, Type type, JsonSerializer jsonSerializer)

    at CorsairLink4.LinkService.Service.LinkServer.GetDevices(Connection connection, Int32 requestNumber)

    at CorsairLink4.LinkService.Service.LinkServer.<>c__DisplayClassf.<OnMessageArrived>b__1()

    at System.Threading.Tasks.Task.InnerInvoke()

    at System.Threading.Tasks.Task.Execute()

    iCue Service not starting during install

    in iCUE Software

    Posted · Edited by mniccum

    CorsairUtilityEngineSetup_3.1.133_release.msi

     

    When installing iCue it hangs on "Starting Services". Eventually it fails. The error logged is:

     

    Source: CLinkIntegrationService

    Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.

    at CorsairLink4.DeviceCache.Services.DebugLoggingService.get_DebugLogging()

    at CorsairLink4.Service.Common.Logger.ServiceNLogConfigurator.SetupServiceTraceLog(LoggingConfiguration config)

    at CorsairLink4.Service.Common.Logger.ServiceNLogConfigurator.PrepareConfiguration()

    at CorsairLink4.Common.Shared.Logger.NLogConfigurator.Configure()

    at CorsairLink4.LinkService.Service.Startup.ConfigureDependencies()

    at CorsairLink4.LinkService.Service.WindowsService.OnStart(String[] args)

    at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

     

    Looks like a control is not being registered correctly.

     

    Eventually it fails with:

     

    EventID: 11920

    Source: MsiInstaller

    Product: Corsair Utility Engine -- Error 1920. Service 'Corsair Service' (CorsairService) failed to start. Verify that you have sufficient privileges to start system services.

     

    I ran the MSI with verbose logging the last line is where it's at when it stops during deployment:

    MSI © (44:90) [23:46:12:564]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation

    MSI © (44:90) [23:46:12:564]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.

    MSI © (44:90) [23:46:12:564]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

    MSI © (44:90) [23:46:12:564]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

    MSI © (44:90) [23:46:12:564]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.

    MSI © (44:90) [23:46:12:565]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

    MSI © (44:90) [23:46:12:565]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\<username>\Downloads\Apps\CorsairUtilityEngineSetup_3.1.133_release.msi'.

    MSI © (44:90) [23:46:12:565]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\<username>\Downloads\Apps\CorsairUtilityEngineSetup_3.1.133_release.msi'.

    MSI © (44:90) [23:46:12:565]: Machine policy value 'MsiDisableEmbeddedUI' is 0

    MSI © (44:90) [23:46:12:565]: EEUI - Running MsiEmbeddedUI code

     

     

    I also open a command prompt as admin and ran the MSI with no success.

     

    I reinstalled Windows 10 Enterprise and Pro and still could not successfully install.

     

    Also, I am a local administrator on the machine. I tried starting the service manually and it fails to start.

     

    Any ideas?

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