Xeneon Flex 45wqhd240 Firmware and iCue

[dafrol]

I am attempting to update the firmware on my xeneon flex.  

I have my video card connected to the monitor using HDMI.

I have the supplied USB C to USB A cable connected from the monitor to my PC.

The monitor does not show up at all in iCue

When running the firmware update it fails with no other option. 

The info log contains the following:

[2023-11-15, 13:22:48] (I)  CConfig::LoadUserSetting, Path:C:\Users\dfroe\OneDrive\Desktop\firmware\config.ini
[2023-11-15, 13:22:48] (I)  CVerifyCrt::VerifyingFileWithSignature, The config.ini file is valid...
[2023-11-15, 13:22:48] (I)  CConfig::LoadUserSetting, Path:C:\Users\dfroe\OneDrive\Desktop\firmware\config.ini
[2023-11-15, 13:22:48] (I)  CConfig::LoadUserSetting, Path:C:\Users\dfroe\OneDrive\Desktop\firmware\config.ini
[2023-11-15, 13:22:48] (E)  CMpThread::VerifyAndLoadDll, Load Dll API Fail
[2023-11-15, 13:22:48] (E)  CMpThread::VerifyAndLoadDll, Load Dll API Fail
[2023-11-15, 13:22:48] (E)  CMpThread::VerifyAndLoadDll, Load Dll API Fail
[2023-11-15, 13:22:48] (E)  CMpThread::VerifyAndLoadDll, Load Dll API Fail
[2023-11-15, 13:22:48] (E)  CMpThread::VerifyAndLoadDll, Load Dll API Fail
[2023-11-15, 13:22:48] (E)  CMpThread::VerifyAndLoadDll, Load Dll API Fail
 

Attached is the image of the firmware installer.

Please let me know what else I can try.

[rufatroot]

Have the same issue. Can't update MP Release 102 to the latest 110. Any update on your issue ?

[rufatroot]

Fixed by removing all connected devices and directly attaching Thunderbolt Type-C port to Windows laptop and executing upgrader.

[Master500]

Same Problem. Removing all other components didn´t work. Help by support is shameful, 1 answert in 36 hr and not even helpfull!

Hope toi get more attention here!

 

I WANT TO FORCE THE BIOS-UPDATE, because i suspect that the fw update crashed during installation and is now corrupt on the monitor.