Corsair ONE A200 nvme replacement after failure

[kalmiya]

Hello, 

Today my A200 stopped booting, the C-drive nvme is not visible in the bios (only the D-drive SSD is visible). Obviously it won't boot without the O/S, so I guess the nvme broke (suddenly and without any warning) and needs to be replaced. From the specs, it's a 1TB force mp-600 80mm nvme drive with pci express 4.0, so a Samsung 980 or 990 nvme should do fine.

I found a replacement guide for the i165 on youtube - I'd like to know how similar the hardware, to gain access to the nvme drive. Any ideas anyone?

Does corsair (or anyone else) have a step-by-step guide on how to do it for the A200? I only found an official page starting at the point to unscrew the nvme drive, which is quite useless without some information on what side to open (gpu like with the i165 or maybe cpu for the a200?) what parts to unscrew / move to gain access.  I'm sure I can do it, but I'd like some pointers so I know what to expect and look for, before I dive in. 

This is the 2nd time I run into an issue with a C1 (i165 previously) and it'd make me feel better for future purchases to know that corsair support has my back

Thanks in advance!

Edited March 17, 2023 by kalmiya

[kalmiya]

Okay, figured out what mainboard it is and noticed the m2 slot is near the cpu. Opened the A200 on the left side, and you can simply reach the m2 slot, unscrew the 2 screws, push it in at a slight angle and screw it back. 5 minute job ( was afraid I'd have to disassemble the graphics card like apparently is needed for the i16x series.

 

[kalmiya]

Started an RMA for the failed drive on sunday (ticket 2006030544) - still within the 2 years warranty period. I understand Corsair has 24/7 support  ( https://www.corsair.com/eu/en/Categories/Products/Systems/CORSAIR-ONE/CORSAIR-ONE-Compact-Gaming-PC/p/CS-9020031-PE, quote "Get help with your CORSAIR ONE when you need it, with CORSAIR's comprehensive two-year warranty and lifetime world-class customer support, available to you 24-7 by phone or online."). 

No replies yet, any estimates on how long Corsair takes to reply to RMA's?

Edited March 22, 2023 by kalmiya

[kalmiya]

No reaction yet.

For comparison I had one of the faulty Samsung evo drives. After requesting an RMA they reacted within 2 hours with a few more questions which I answered. I had an RMA form and shipping data the day after. The day after that DHL was standing in front of my door to pick up the device and 5 days later I had the new one in mailbox (produced in januari 2023).

Kind of disappointing that with 24/7 service on a 4000 euro machine, Corsair didn't manage to react within 5(!) days.