the lights around my h100i arnt lighting up

[bowesir4]

I have this cooler about a year and was just watching some videos on it when i noticed there supposed to be extra light in the middle and out middle of the cooler i have tried to research into this and found nothing help? 

[c-attack]

Can you post the CUE "lighting effects" page showing the AIO pump face so we can see what is set?

[bowesir4]

15 hours ago, c-attack said:

Can you post the CUE "lighting effects" page showing the AIO pump face so we can see what is set?

this the one??
thanks for the reply

[c-attack]

We've seen this once or twice before.  I would try force updating the firmware on the pump (check for update -> None -> Force update appears).  However if it is a hardware problem (bad LED) then this won't help.  So you may want to start a Support Ticket through the link at the bottom of the page in case they do need to send you a replacement or simply to wait for them to tell you force update the firmware.  

[bowesir4]

1 hour ago, c-attack said:

We've seen this once or twice before.  I would try force updating the firmware on the pump (check for update -> None -> Force update appears).  However if it is a hardware problem (bad LED) then this won't help.  So you may want to start a Support Ticket through the link at the bottom of the page in case they do need to send you a replacement or simply to wait for them to tell you force update the firmware.  

thanks so much will try now