Davide.c Posted November 22, 2022 Share Posted November 22, 2022 Hi, My h115i platinum is not detected by icue and I can't see it either inn device manager. Lights and pump are working. What can i do? Does anyone have the hex file to update the firmware? Link to comment Share on other sites More sharing options...
ksw1monk Posted November 22, 2022 Share Posted November 22, 2022 Make sure it's usb plug is connected directly to the motherboard USB header and on it's own, not daisy chained. Reboot Link to comment Share on other sites More sharing options...
Davide.c Posted November 22, 2022 Author Share Posted November 22, 2022 Already done. It didn't work. Not even trying with another cable or connecting it to an external USB socket Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Raven Posted November 22, 2022 Corsair Employee Share Posted November 22, 2022 Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you. Link to comment Share on other sites More sharing options...
Davide.c Posted November 22, 2022 Author Share Posted November 22, 2022 I already write but no one has answered yet Link to comment Share on other sites More sharing options...
ksw1monk Posted November 25, 2022 Share Posted November 25, 2022 Have you unplugged and plugged the USB header back in whilst powered up and in windows, I had to do this with the H150i ELITE to get it discoverable Link to comment Share on other sites More sharing options...
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