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Virtuoso xt firmware v.? No audio

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Went to use my computer today and my headset wont work.  Ran through https://help.corsair.com/hc/en-us/articles/360033489511-Fix-Corsair-headset-sound-issues-after-the-Windows-10-build-1903-update-or-an-iCUE-software-update
and it didn't help.  In icue the battery level of the headset shows as unavailable and the firmware shows as v.?

Anyone know of a way to manually get the firmware?

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