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Ridiculous RMA once again!!! - 11 days and still nothing


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As usual, It takes a week to get an answer, the support people are either braindead or just can't understand simple English, so it takes even longer.


I've provided all the necessary information (including the invoice and the serial number) in my first message. After a week I was asked for the invoice. I've replied the invoice was attached to the first message. Another week passed, now I was asked (11 days after initial message!!) to answer several stupid questions about my dead cooler (another one that died recently I might add).


Please do something as this is simply ridiculous. The cooler is dead, the pump failed, there is nothing more to it.


BTW. After my last RMA experience, I've stopped buying your products. Now I know that was a good decision.

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