Mike t Posted August 31, 2019 Share Posted August 31, 2019 I've filled out a request for support but have had no response at all , it just says last activity 2 days ago. My H100i V2 pump died a few days ago and contacted Scan.co.uk who said that I should raise a RMA request with Corsair, so I did. When I click on support tickets it shows nothing on my page? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 2, 2019 Corsair Employee Share Posted September 2, 2019 Hello, I will see what we can do about your ticket, I am sorry it is taking a bit longer than usual as the representatives helping on the case is on a holiday weekend. Link to comment Share on other sites More sharing options...
Mike t Posted September 3, 2019 Author Share Posted September 3, 2019 Hello, I will see what we can do about your ticket, I am sorry it is taking a bit longer than usual as the representatives helping on the case is on a holiday weekend. Many thanks, your help would be appreciated Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 4, 2019 Corsair Employee Share Posted September 4, 2019 Not a problem at all. Link to comment Share on other sites More sharing options...
Mike t Posted September 19, 2019 Author Share Posted September 19, 2019 (edited) Sent cooler back to Scan last Friday (agents for corsair here in uk), they received it Monday and still no updates on what is going on, they said within a couple of days ???? Edited September 19, 2019 by Mike t Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 19, 2019 Corsair Employee Share Posted September 19, 2019 Hello, I've gone and had someone check out your ticket for you. Link to comment Share on other sites More sharing options...
Mike t Posted September 21, 2019 Author Share Posted September 21, 2019 Thank you very much for that, had an update saying Scan didn't have the replacement in stock and will locate another warehouse to send replacement. They could've dropped me a note telling me that rather than just say nothing. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 25, 2019 Corsair Employee Share Posted September 25, 2019 Understood and noted, I am sorry that it didn't happen, we will do our best to let them know to inform customers regarding that. Link to comment Share on other sites More sharing options...
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