shiergoetz Posted May 31, 2018 Share Posted May 31, 2018 Ticket #715635 Opened a ticket to return a bad power supply for a refund six weeks ago & attached copies of receipts. After several calls to support I was finally directed to return the defective part. The part was received & I was told the refund was authorized & would take two weeks to process. After waiting three weeks for the check, I called today to get a status & was told the check has not even been processed yet. What is the delay? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted June 1, 2018 Corsair Employee Share Posted June 1, 2018 Hi Shiergoetz, I took a look into your ticket, and we are still awaiting the return of the PSU. Have you sent it in yet? Link to comment Share on other sites More sharing options...
shiergoetz Posted June 4, 2018 Author Share Posted June 4, 2018 Jack - Your support team verified the return going on a month ago. That is not what is delaying the refund. Please call me to expedite the refund. Steve Hier-Goetz 323 356-0592. Link to comment Share on other sites More sharing options...
shiergoetz Posted June 5, 2018 Author Share Posted June 5, 2018 Sent back the defective part over three weeks ago, was told I would receive my refund within two weeks. Did not receive refund. Received an email from manager Tim last Thursday, promising me that he would call within 24 hours to expedite the refund. He never called. I have talked to the Support line multiple times over the last few weeks, every rep promised to follow up & make sure I received a call - no one has called. Worst customer service ever. Link to comment Share on other sites More sharing options...
GordonGor Posted June 5, 2018 Share Posted June 5, 2018 Same exact thing is happening with me. I was supposed to receive a follow-up call, and nothing NOTHING. Link to comment Share on other sites More sharing options...
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