sprendog Posted October 17, 2019 Share Posted October 17, 2019 I just received my Virtuoso yesterday, and every couple of minutes the audio will be very bad and make sort of a crackling sound. It only seems to happen in wireless mode. If anyone knows anything or if you are having the same issue please let me know. Link to comment Share on other sites More sharing options...
jpdsc Posted October 17, 2019 Share Posted October 17, 2019 Check forum: https://forum.corsair.com/v3/showthread.php?t=190672 It is reported already. You will have to wait until a fix comes. Link to comment Share on other sites More sharing options...
SpyVision Posted November 9, 2019 Share Posted November 9, 2019 Check forum: https://forum.corsair.com/v3/showthread.php?t=190672 It is reported already. You will have to wait until a fix comes. You sure it’s not hardware based? I just got mine and thinking of asking for a replacement (RMA). I posted this on reddit: I have some issues of crackling, everything sounds robotic and split-second sound loss. All this happened while playing CODMW, after I unplugged/replugged the usb dongle + put the headset on/off it seemed to have fixed it temporarily and then again it happened later while in wired USB C mode. Besides all this when I turn my headset off the usb dongle keeps blinking red, is this normal? It’s really annoying! I’ve updated the firmware of both dongle and headset. iCue is the latest version. I spent ₹19000+ in India ($270) for this headset, I expect it to be perfect! Sound is muddy on default EQ but after I fiddled with it, it’s a bit better. Do I need to ask for a replacement or is there some software fix for it? I really like the aesthetics of it and it goes with all my other Corsair peripherals and components, that’s why I’m not asking for a refund. Link to comment Share on other sites More sharing options...
TheMaskedShadow Posted November 10, 2019 Share Posted November 10, 2019 I think it's software-based. I was able to fix the crackling by doing the fix mentioned in the FAQ. That said, I would also mention to enable "show hidden devices" to catch all the drivers you need to remove/uninstall. Link to comment Share on other sites More sharing options...
davejustdave Posted November 10, 2019 Share Posted November 10, 2019 Which fix? Could you link it please? Link to comment Share on other sites More sharing options...
TheMaskedShadow Posted November 10, 2019 Share Posted November 10, 2019 I followed the instructions found here: https://help.corsair.com/hc/en-us/articles/360033489511-Fix-Corsair-headset-sound-issues-after-the-Windows-10-build-1903-update-or-an-iCUE-software-update Link to comment Share on other sites More sharing options...
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