USB re-connect issues

Hello,

 

I have noticed that is iCUE software is running I have sporadic USB disconnect / reconnect events (sound notice) for 2 of Corsair devices, namely ST100 sound stand and MM880 mouse RGB. Which is really annoying. Just in few minutes it happened 3 times (logs attached).

 

Reinstalling iCUE is not helping. Changing USB port for the devices on MB back is not helping. Any advice?

 

BR

CorsairLogs3.zip

I am getting this issue as well. Ever since I updated Link to iCUE.

 

So far I have narrowed it down to:

 

Device Manager - Human Interface Devices - HID-compliant consumer control device

 

 

Random disconnect for keyboard mouse and joystick whilst i am usually gaming.

I've been getting the same issue lately. Removed iCUE and issue gone.

I also get the same issue.

 

To provide a little more information this is my system

 

AMD ryzen 2700

Asus Crosshair VII motherboard

Corsair Commander

Corsair Light Node

Corsair ST100

Corsair H115i - on gpu

Corsair H150 on CPU

Corsair K95 Platinum

Corsair RGB Mousepad

Logitech 900 mouse

 

Basically the symptom is:

USB disconnection noise, followed by sound device changing, mouse disconnecting, typically 5 second delay, usb reconnecting. Its annoying in gaming, and more so during my business video calls.

 

When I investigate this, the disconnect is normally also associated with the corsairsevice crashing, and the icue software will alter the pump speeds on my Corsair AIO cooler. I then have to go into the icue software and manually restart it, this then allows me to alter the pump speed. That said 95% of the time one or more corsair device fail to be detected after restarting the corsairservice.

 

Gypsy

Try this solution (It fixed my):

Power & sleep > Additional power settings > Change plan settings > Change advanced power settings

Then under 'USB settings', under "USB selective suspend setting' set it to 'Disabled'.