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iCUE - H80i v2 stops working after system sleep


zherrin85

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I have had this problem ever sense I got corsair water cooler. If I allow my system to sleep the corsair software shows the water cooler and all other devices but the temps and fan speed will not change no matter what.

 

The solution for me has been to restart the icue service everytime. Is this still something that hasn't been fixed? I mentioned this on the forum 2 years ago but never got any answers or anything.

 

I have no other software reading temperatures at all except iCUE. I have tried everything but only thing that works is not letting my PC enter sleep mode.

 

Attached are my logs, which shows all my system stats.

icue.zip

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  • Corsair Employee

This generally happens because the USB data connection isn't reset when waking.

 

Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS.

 

When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED.

 

See if that makes any difference. Hope this helps.

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