Atari- Posted March 5, 2014 Share Posted March 5, 2014 Well... My RMA Vengeance 2000 is cracking again at the same spot! :( I just put in an RMA but do I have to pay shipping again this time? :| Edit: New Ticket #6435247 Link to comment Share on other sites More sharing options...
sandstorm1 Posted March 5, 2014 Share Posted March 5, 2014 NO let them know this is a rma unit. include the old ticket # also, pretty sure they ship the new version and not the 2000 Link to comment Share on other sites More sharing options...
Atari- Posted March 5, 2014 Author Share Posted March 5, 2014 Alright thanks! I reopened my ticket as "Product replacement has failed." Ticket #6435247 Link to comment Share on other sites More sharing options...
Atari- Posted March 7, 2014 Author Share Posted March 7, 2014 Well so far no one's looked at my ticket :( Link to comment Share on other sites More sharing options...
Toasted Posted March 8, 2014 Share Posted March 8, 2014 I'd suggest you call customer service via phone and ask for a ticket status update. You can call them using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
janys Posted March 23, 2014 Share Posted March 23, 2014 Same problem here, another already RMAed Vengeance 2000 cracked on the same spot. My ticket is opened, ticket number RMA#6326505, last post was mine on (1/12/2014 2:55 AM) :( after that no reply, last time was RMA#5742391. Link to comment Share on other sites More sharing options...
Atari- Posted March 23, 2014 Author Share Posted March 23, 2014 Yeah you better just call them up. Faster/easier setup this way! Link to comment Share on other sites More sharing options...
sandstorm1 Posted March 24, 2014 Share Posted March 24, 2014 I have noticed a lot of company's ignore you for awhile hoping you get mad and just forget about the rma and go buy something else. bad business practice if you ask me... are you going to purchase from that company again if you receive horrible service? Link to comment Share on other sites More sharing options...
Atari- Posted March 25, 2014 Author Share Posted March 25, 2014 If you call them up they're really friendly and they help alot! My express RMA for my headset is on its way :) Link to comment Share on other sites More sharing options...
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