canapi Posted November 20, 2019 Share Posted November 20, 2019 I have this strange problem since I updated iCue software, if i unplug my Void Headset after replug mic seems on but switching off from the headset button i ear the Voice feedback (Mike off) then it's impossible to switch on again, no feedback, led always red and mic not working (Audio it's ok). So I have to unload iCue, start again the iCue Application and the headset now works ok, until I unplug the USB cable. Any suggestion? Link to comment Share on other sites More sharing options...
canapi Posted November 21, 2019 Author Share Posted November 21, 2019 I tried all the workarounds listed in the support page but nothing fixed the problem, any news about a new release of the iCUe software that will fix this issue? Link to comment Share on other sites More sharing options...
canapi Posted November 28, 2019 Author Share Posted November 28, 2019 Ok, seems there is no update on software, i'll try to send a customer request directly to corsair, headset still not working at all and starting icue again everytime i unplug the headset it's really annoying Link to comment Share on other sites More sharing options...
canapi Posted December 3, 2019 Author Share Posted December 3, 2019 (edited) I opened a Ticket with customer support and they asked me to uninstall and re-install iCue but the problem still exists, anyone have resolved and can help me to manage this issue? If I close ICue the mic works fine, when I start Icue all seems to work but if I unplug and re-plug the Void USB Pro the mic remain in Off status even if by software I enable and disable it, so I gave to unload and reload iCue to enable the mic again. Tnx Edited December 3, 2019 by canapi Link to comment Share on other sites More sharing options...
canapi Posted December 5, 2019 Author Share Posted December 5, 2019 After 2 weeks of no answer from corsair I decided to request a refund for the defective headset. and from now on I'll no more buy corsair products.. so poor customer support for the highest prices in the market. Link to comment Share on other sites More sharing options...
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