grammy222 Posted September 25, 2019 Share Posted September 25, 2019 Still didnt recieve the tracking number of my package. 7 days ago Corsair recieve my DDR4, and i still didnt have any information. Before i shipping out the package support tell me , replace will be ship out with 2 business days. Now 5 days is over, and i still didnt have reply. Didn 't expect Corsair 's support level to be so low Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 25, 2019 Corsair Employee Share Posted September 25, 2019 Hello, The logistics team and warehouse is looking into this matter right now. Link to comment Share on other sites More sharing options...
grammy222 Posted September 26, 2019 Author Share Posted September 26, 2019 Hello, The logistics team and warehouse is looking into this matter right now. Hi there. Still didnt recieve any information. Support didnt respond. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 26, 2019 Corsair Employee Share Posted September 26, 2019 I am letting you know what they are doing for you on the ticket. Link to comment Share on other sites More sharing options...
grammy222 Posted September 27, 2019 Author Share Posted September 27, 2019 I am letting you know what they are doing for you on the ticket. Update please? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 27, 2019 Corsair Employee Share Posted September 27, 2019 As mentioned when the rep was looking at your ticket, they've reached out to logistics to see what is going on with the item you've sent in. Link to comment Share on other sites More sharing options...
grammy222 Posted September 30, 2019 Author Share Posted September 30, 2019 still didnt have any info about my ticket. last message from support: Your returning product: CMK64GX4M4B3600C18 Recommended alternative replacement: CMW64GX4M4K3600C18 VENGEANCE® RGB PRO 64GB (4 x 16GB) DDR4 DRAM 3600MHz C18 Memory Kit — Black Once we know you’re satisfied with the alternative, we’ll prepare to send it out to you. Almost 12 days no info. 3 weeks my PC didnt works. Great... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 30, 2019 Corsair Employee Share Posted September 30, 2019 Hello, A reply was made today in regards to something that we've received. The rep has left you with information regarding your RMA, please follow up with them within the ticket. Link to comment Share on other sites More sharing options...
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