GTXMike Posted October 28, 2017 Share Posted October 28, 2017 My post is regarding to Corsair Void RGB Wireless version. Everything was working fine till today as I updated software and checked if I'm running latest firmware on all my corsair devices. Basically problem is that when I'm running CUE the microphone is constantly muted and the red light is ON. When i press the MUTE button on the headphones I can see that microphone is getting muted and unmuted in software but the red light stays always ON and microphone doesn't work. Also when the software is running I do not get voice feedback when press MUTE button but I do when press any others. Problem disappears when I shut down the CUE software, then everything works normal but of course I will not get Virtual Surround without the software running. Please fix this. Link to comment Share on other sites More sharing options...
luk4s Posted October 29, 2017 Share Posted October 29, 2017 Hi, i had the same problem. I uninstalled the cue software (including user settings / not sure if thats important). And then installed it with the newest installer i downloaded from: http://www.corsair.com/de-de/landing/cue This solved the problem for me. Link to comment Share on other sites More sharing options...
GTXMike Posted October 30, 2017 Author Share Posted October 30, 2017 Tried your solution and after that headphones stopped working completely but were detected, tried update again the software but software crashed and bricked the headset. Broke headset in half and chucked it in the bin. Will never buy Corsair headphones ever again, especially wireless crap, felt cheap for the price anyway so ****** them. Thread closed, headphones dead. Link to comment Share on other sites More sharing options...
Jfilbeck Posted November 2, 2017 Share Posted November 2, 2017 I'm having the exact same issue! re paired them once and it fixed it but now even that won't work! Link to comment Share on other sites More sharing options...
Jfilbeck Posted November 2, 2017 Share Posted November 2, 2017 Turns out if I uninstall CUE it works just fine. Is there a way to disable a device in CUE or can I get the old firmware for VOID? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 6, 2017 Corsair Employee Share Posted November 6, 2017 Older firmware versions would have to be requested through our support ticket system. Can you provide the part number for the headset, version of CUE, and version of the firmware on the headset? Link to comment Share on other sites More sharing options...
Jfilbeck Posted November 15, 2017 Share Posted November 15, 2017 P/N CA-9011132, I don't have CUE anymore because it wasn't letting me use my headset mic. I did have the newest firmware and newest version of CUE as well. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 15, 2017 Corsair Employee Share Posted November 15, 2017 What happens if you roll back the CUE version to 2.16 or 2.15? http://forum.corsair.com/v3/showthread.php?t=138472 Link to comment Share on other sites More sharing options...
Jfilbeck Posted November 16, 2017 Share Posted November 16, 2017 That will do it! Thanks for your help 2.15.83 seems to work fine Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.