bender316 Posted May 9, 2018 Share Posted May 9, 2018 Ticket # 713254 So far my RMA experience has been horrible. About 3 weeks ago i sent in my h110i GTX CW-9060020-WW because my pc was getting high 90 and shutting off and 1 of the hoses was pretty hot. The unit Arrived 2018-04-14 14:46 if i go by the status ticket , after a while my ticket was closed. So i went on live chat to see why it was closed and get a update . He told me they didn't have any in stock and send me a email for an alternate replacement or other option. 1 week later ( today ) still no email , so went back on live chat. My option would be a H110i-GT CW-9060019-WW fresh out of the box ??? Isn't the GT discontinued ?? I am pretty sure the GT came out before the GTX so they want to replace it with a older model ?? So i ask him if it was possible to replace it with a newer model witch is the same price as the discontinued h110i GT link he sent me. Now i have to wait for a other email to see if it get approved. Honestly if this is how Corsair handles warranty by making you wait almost a month with no updates , trying to send you older stuff + it cost me 50 $ to ship them my GTX. I am going to think twice now before paying extra money for a Corsair product. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted May 9, 2018 Corsair Employee Share Posted May 9, 2018 Ticket # 713254 So far my RMA experience has been horrible. About 3 weeks ago i sent in my h110i GTX CW-9060020-WW because my pc was getting high 90 and shutting off and 1 of the hoses was pretty hot. The unit Arrived 2018-04-14 14:46 if i go by the status ticket , after a while my ticket was closed. So i went on live chat to see why it was closed and get a update . He told me they didn't have any in stock and send me a email for an alternate replacement or other option. 1 week later ( today ) still no email , so went back on live chat. My option would be a H110i-GT CW-9060019-WW fresh out of the box ??? Isn't the GT discontinued ?? I am pretty sure the GT came out before the GTX so they want to replace it with a older model ?? So i ask him if it was possible to replace it with a newer model witch is the same price as the discontinued h110i GT link he sent me. Now i have to wait for a other email to see if it get approved. Honestly if this is how Corsair handles warranty by making you wait almost a month with no updates , trying to send you older stuff + it cost me 50 $ to ship them my GTX. I am going to think twice now before paying extra money for a Corsair product. I will look into this issue for you. Link to comment Share on other sites More sharing options...
bender316 Posted May 9, 2018 Author Share Posted May 9, 2018 @ StormShadow Big thanks for looking into this for me , i got a voicemail and email today from Ellmann CS ( very nice of him to actually take time to call me and email me ) .I will be getting a newer cooler and not a older one :) Just wish i would of got a email / update at the beginning of all this , like we don't make that model anymore here some options. Instead no updates and not knowing what going on. Again thanks for the help and have a great day Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted May 10, 2018 Corsair Employee Share Posted May 10, 2018 @ StormShadow Big thanks for looking into this for me , i got a voicemail and email today from Ellmann CS ( very nice of him to actually take time to call me and email me ) . I will be getting a newer cooler and not a older one :) Just wish i would of got a email / update at the beginning of all this , like we don't make that model anymore here some options. Instead no updates and not knowing what going on. Again thanks for the help and have a great day Glad to hear everything worked out! Please let me know if you have any question. Link to comment Share on other sites More sharing options...
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