Led strips getting frozen in one colour

[kasperzom]

I am running iCUE 3.9.39 on my desktop and have a SPEC Omega RGB with an LNP installed. On the LNP are two HD fans and 4 led strips. Everything was working perfectly up till recently when I updated to the latest firmware and iCUE version and I started experiencing freezes on my four led strips, where all leds except one little led light stop doing my profile cycles and get stuck in one color. Only a cold reboot of the system helps restore everything and minutes later it freezes again. No idea what to do. Rolled back to 3.8.91 but that doesnt help. I dont know where I can find older firmware versions of the LNP to i can roll those back?

[solarity]

So the application responds, but the RGB devices don't? Have you tried instant lighting? I think there might be a restart button in settings, you could try that too.

[kasperzom]

Originally Posted by solarity

So the application responds, but the RGB devices don't? Have you tried instant lighting? I think there might be a restart button in settings, you could try that too.

Exactly I have the opposite of what many people have (i.e. freezing app). The appis working and can control all my devices and monitor all health settings. Only the four led strips are frozen in one color. I have tried restarting the service but the led strips dont respond to iCUE anymore, and stay in the same frozen mode. Very weird behavior but it was observed by others as well.

[solarity]

Originally Posted by kasperzom

Exactly I have the opposite of what many people have (i.e. freezing app). The appis working and can control all my devices and monitor all health settings. Only the four led strips are frozen in one color. I have tried restarting the service but the led strips dont respond to iCUE anymore, and stay in the same frozen mode. Very weird behavior but it was observed by others as well.

Do you have any other Corsair iCUE compatible devices in your system? Also could you fill out your System Spec sheet in your profile?

[kasperzom]

Originally Posted by solarity

Do you have any other Corsair iCUE compatible devices in your system? Also could you fill out your System Spec sheet in your profile?

Thanks for the reply, I have updated my specs.

Also, i have the following Corsair appliances:

- Corsair SPEC Omega RGB case
- Corsair Vengeance RGB RAM
- Corsair H100i cooling
- 2 x HD fan
- 3x LL fan
- LNP with 4 led strips (these are freezing)
- K86 keyboard
- Glaive mouse
- Void Pro headset (wired)
- ST100 headset stand
- MM800 mousemat

[solarity]

Originally Posted by kasperzom

Thanks for the reply, I have updated my specs.

Also, i have the following Corsair appliances:

- Corsair SPEC Omega RGB case
- Corsair Vengeance RGB RAM
- Corsair H100i cooling
- 2 x HD fan
- 3x LL fan
- LNP with 4 led strips (these are freezing)
- K86 keyboard
- Glaive mouse
- Void Pro headset (wired)
- ST100 headset stand
- MM800 mousemat

Are you only seeing this with the LNP connected products? Is everything else fine? You could try forcing a new firmware update and if that doesn't work, I would open a support ticket. There might be something wrong with your LNP as I am not hearing or seeing this from other people.

[kasperzom]

the weird thing about it, the first 4-5 minutes it works normally before everything freezes. this leads me to believe something happens in the computer while I am gaming that causes this to happen. I have fans connected to channel 2 of the same LNP that do not freeze. It's only the strips....

[nirvanab]

Hey, I too am having this exact same issue now. I have reinstalled several times to no avail, is there any error logs I can submit to get some help?

[solarity]

Originally Posted by nirvanab

Hey, I too am having this exact same issue now. I have reinstalled several times to no avail, is there any error logs I can submit to get some help?

You can zip up your logs and put them up here.