Mukkinn Posted September 21, 2017 Share Posted September 21, 2017 Hi everyone ! I got a question about the return service of one of my DDR4 Vengeance memory card. I bought a 4x16GB pack some days ago and one of the cards have 3 torn pins, so I wanted to know if it's possible to return it to Corsair. The main problem is that i'm presently working (i'm a graphic designer) with the 3 other cards, so if I decide to return them all in the pack, I will not have the possibility to work until I receive the new ones. So is it possible to only send the damaged one and keep the others ? Thanks for your answer ! Link to comment Share on other sites More sharing options...
red-ray Posted September 21, 2017 Share Posted September 21, 2017 So is it possible to only send the damaged one and keep the others ? You can't sensibly just RMA one of the DIMMs as it's a matched kit and the replacement DIMM might not exactly match the other DIMMs. Your best option is an express RMA so Corsair send you 4 new DIMMs and once they arrive you return the old ones. Log a call via https://support.corsair.com/ asking for an express RMA and remember to upload the original invoice. Link to comment Share on other sites More sharing options...
Mukkinn Posted September 21, 2017 Author Share Posted September 21, 2017 Thank you very much red-ray for your quick answer ! I never thought about an Express RMA, I will ask the Corsair's Support about it ! Link to comment Share on other sites More sharing options...
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