Squeaker Posted July 31, 2017 Share Posted July 31, 2017 Hi, I can't update the firmware of my K95 Platinum through CUE (as soon as I hit the update button, it tells me it can't detect a device) so I thought I could update it without using CUE, but I can't seem to find a way to do that. Does anyone know? How do I tell what firmware version I currently have installed? TIA Squeaker Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted July 31, 2017 Corsair Employee Share Posted July 31, 2017 Try connecting the K95 Platinum to a different stack of USB on the motherboard, and remove any other USB devices except a mouse. If this fails, put in a support ticket on the support site, and our Technical Support staff can provide you with a hard firmware reset. http://support.corsair.com/ Link to comment Share on other sites More sharing options...
Squeaker Posted August 10, 2017 Author Share Posted August 10, 2017 Just got a chance to try this, but no joy. I'll post a support ticket, thanks. Link to comment Share on other sites More sharing options...
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