Jagabo Posted May 17, 2017 Share Posted May 17, 2017 My Win lock key and media keys are unresponsive and do nothing. I have thus far upgraded to the latest version of CUE, and manually assigned the play/pause media action to the relevant key, with no success. I have attempted this in each of the BIOS switch settings and in the default profile as well as a custom one. In services, I have HID running and WMP Network Sharing off, and I don't use any sort of Google music extension. Though it seems that unlike most people who have this sort of problem, my volume scroll works fine. Link to comment Share on other sites More sharing options...
Corsair Employee Greybeard Posted May 17, 2017 Corsair Employee Share Posted May 17, 2017 What media application are you using? Link to comment Share on other sites More sharing options...
Jagabo Posted May 17, 2017 Author Share Posted May 17, 2017 Itunes and Windows media player. Link to comment Share on other sites More sharing options...
Corsair Employee Greybeard Posted May 17, 2017 Corsair Employee Share Posted May 17, 2017 Ok thanks. Please submit an RMA ticket. One of our tech support specialist will provide you a step by step process on how to resolve this issue. Link to comment Share on other sites More sharing options...
Jagabo Posted May 18, 2017 Author Share Posted May 18, 2017 Do I do that through the Support Ticket System link up top? Link to comment Share on other sites More sharing options...
Corsair Employee Greybeard Posted May 18, 2017 Corsair Employee Share Posted May 18, 2017 Yes, please use the link on top "Support Ticket System". We'll get this sorted out for you in no time Link to comment Share on other sites More sharing options...
Jagabo Posted May 18, 2017 Author Share Posted May 18, 2017 Ok thanks. Link to comment Share on other sites More sharing options...
Jagabo Posted May 20, 2017 Author Share Posted May 20, 2017 I submitted my ticket 3 days ago, and I did not receive any confirmation e-mail that the site says I would receive within an hour. Should I continue waiting or submit a new ticket? Link to comment Share on other sites More sharing options...
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