calmay Posted June 10, 2018 Share Posted June 10, 2018 I recently set-up a Corsair One 1080 M.2 I have a ticket open #737615 I've run into some problems while updating the BIOS and now I have no display available. Here's a run down of what I did leading up to my predicament: I ran userbench before I updated anything and everything came back great I ran userbench after I updated everything (Windows, MSI Live, Drivers etc) and noticed some things dropped in performance. Notably, the GPU went from performing "As Expected" to "Below Expectations" and the CPU took a bit of a hit as well. I decided to follow the instructions regarding the BIOS update, I formatted a USB to Fat32 and extracted the update to it Launched BIOS and adjusted settings as per instructions I noticed the USB wasn't highlighted red like in the instructions I rebooted and it went into Windows I had a look on the web and downloaded RUFUS to create a drive on an 8gb USB2 rather than the 64GB USB3 I had been using. I booted into BIOS and saw that the USB was now highlighted like in the instructions. I extracted the update to the USB and rebooted, but it went to windows I copied the contents of the "system bios flashing tool" folder and pasted them into the USB Rebooted and was greeted by a blank screen. Keyboard and mouse are on, computer is on but display is unresponsive. I've tried all ports and 2 screens. Another thing I noticed is that the computer now requires the power button to be held down to turn off. I've since found on the forum the MSI instructions which show using the M-Flash and probably didn't need to create a Bootable USB with RUFUS etc. Results might have been different but who knows. https://us.msi.com/files/pdf/How_to_flash_the_BIOS.doc Link to comment Share on other sites More sharing options...
calmay Posted June 11, 2018 Author Share Posted June 11, 2018 I just logged into my account to check the status of my support ticket but it says "You have no support tickets". I clicked through the pages and notice there was no addresses saved either, so I input my address but it doesn't save. It just shows "No saved addresses". Anyone else notice details missing from Corsair Account? **EDIT** Found the support ticket in the Customer Service Portal Link to comment Share on other sites More sharing options...
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